Dario Gonzalez
Denver
Summary
Results-oriented branch manager with over 7 years of experience in the construction sector. Carries a history of driving financial success through operational efficiency and customer satisfaction. Proven track record of implementing cost-saving initiatives and strengthening client relationships. Dedicated to cultivating a high-performing sales and support team to deliver exceptional service and exceed customer expectations.
Overview
10
10
years of professional experience
Work History
Branch Manager
Spider by Brand Safway
Charlotte, NC, Orlando, FL, Denver, CO
02.2018 - Current
- Company Overview: Aerial Scaffolding
- Responsible for coordinating all operational activities for the branch (Progressively promoted to larger branches NC, FL, CO)
- Contributed in creation of annual branch budget/AOP
- Responsible for branch P&L performance ($2-4.5 million annual revenue depending on location)(Conducted drill down variance analysis to guide decision making)
- Presented weekly forecast information to senior leadership team
- Motivated a team of 8 subordinates to ensure that all daily operations were conducted in a safe, timely, cost-effective manner
- Responsible for employee hiring & development, conducted annual performance reviews
- Oversaw warehouse of over 1,500 different parts performing weekly cycle counts to reduce product variance along with fleet management identifying needs and utilization
- Arranged all scheduling for transport of rental, sales, customer owned service equipment and labor
- Performed field labor as needed to help reduce labor costs while reinforcing training initiatives
- Responsible for coordinating invoicing, collections, and DSO monitoring
- Instructed weekly safety toolbox talks based on previous week's work and preventable hazards
- Conducted job surveys to formulate a safe access solution for a wide variety of customers, which often required collaboration from a variety of internal departments
- Trained and managed a team of warehouse drivers/field workers, service technician, sales representative and temp laborers as needed
- Responsible for fleet management of six service trucks
- Expanded safety initiatives to keep warehouse and job sites up to code at all times for periodic OSHA inspections and annual internal audits
- Responsible for equipment procurement from both internal and external vendors
- Experience negotiating contract terms such as service agreements and payment terms
- Guided a variety of sized projects from scheduling original site survey to removal of equipment and contract closure.
- Oversaw budgeting, expense control and account management to support financial functions.
- Solved complex problems by collaborating with team members and other branches.
- Verified branch operations daily with checks on processes, staff activities, and KPIs.
- Established strong relationships with clients to drive customer loyalty.
- Monitored financial performance and adjusted budgets as needed.
- Maintained clean, safe, and welcoming branch environment for customers and employees.
- Identified opportunities for growth through market research and analysis.
- Administered branch sales, service and operational activities in line with company vision and goals.
- Familiarity working with a broad customer base ranging from DOT, general contractors, sub-contractors and government agencies
- Set performance goals for staff members and provided ongoing feedback.
- Reduced outstanding balances by pursuing soft and hard collection strategies.
- Met budget targets through expense monitoring and cost control.
- Aerial Scaffolding
Regional Sales Associate
Revention Inc.
Houston, TX, USA
02.2017 - 12.2017
- Company Overview: IT Software
- Executed over 30 daily cold calls to top-level executives to increase client base, both face to face and phone-based prospecting
- Emphasized product features based on analysis of customers' needs
- Strong product knowledge with customers based on their needs.
- Reported regularly on regional sales performance, challenges, and opportunities for growth to upper management.
- Participated in trade shows, conferences, and networking events to promote company products and services.
- Verified customer satisfaction and obtained referrals through strong sales follow-up.
- Utilized various CRM tools to manage client information, track leads, and monitor progress towards goals.
- Regularly reviewed territory assignments in order to optimize coverage of region's target market segments.
- Developed new sales leads through continuous prospecting and networking.
- Conducted in-depth product presentations to inform prospective clients about available offerings.
- Pursued regional and national accounts aggressively with tenacious dedication to building connections and acquiring new customers.
- Facilitated product demonstrations at client sites or via virtual platforms.
- Delivered polished and professional sales presentations to individual clients and groups.
- IT Software
Assistant Branch Manager
Enterprise Rent a Car
Pearland, TX, USA
04.2015 - 11.2017
- Company Overview: Rental car & sales based organization
- Responsible for leadership and teamwork development
- Monitored branch expenses
- Actively recruited and oversaw training for all new branch employees
- Implemented annual performance appraisals for all branch staff
- Supervised, coached and trained seven team members
- Performed rapport building with new customers daily
- Optimized the overall customer experience by exercising a positive and empathetic demeanor within the branch.
- Investigated customer complaints thoroughly and resolved issues in timely manner.
- Oversaw budgeting, expense control and account management to support financial functions.
- Managed daily operations to ensure smooth functioning of branch.
- Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies and new initiatives.
- Maintained clean, safe, and welcoming branch environment for customers and employees.
- Trained and mentored new employees, fostering positive work environment.
- Customer service & sales based organization
Education
Bachelor of Science - Major: Kinesiology; Minor: Business
University of Texas San Antonio
01-2014
MBA -
University of Northern Colorado
01-2026
Skills
- Data Driven Decision Making
- Customer Service
- Project Management
- Stress Management
- Results Oriented
- Presentation Skills
- Decision Making
- MS Office
- Salesforce
- Teams
- JD Edwards
- Work Prioritization
- Financial Oversight
- Employee Development
- Branch Operations Management
- Problem Solving
- Team Leadership
- Analytical Thinking
- Budgeting
- Forecasting
- Cross-functional Collaboration
- Sales Presentation
- Collections
Accomplishments
- Enterprise: Top Overall Salesperson in Houston Region for month of September 2015
- Enterprise: Lead the branch as interim branch manager to most profitable month in over a year (August 2016)
- Revention: Over $64,000 in sales within first thirty days of employment
- Safeworks: Gold award winner for outstanding employee recognition (Q2 2021)
- Spider: Exceeded EBITDA target in 2021 (Orlando branch) in 2022 & 2023 (Denver branch)
- OSHA Certified competent person instructor (Scaffolding)
- Zero recordable injuries from all subordinates throughout my career
Languages
English
Spanish
Timeline
Branch Manager
Spider by Brand Safway
02.2018 - Current
Regional Sales Associate
Revention Inc.
02.2017 - 12.2017
Assistant Branch Manager
Enterprise Rent a Car
04.2015 - 11.2017
Bachelor of Science - Major: Kinesiology; Minor: Business
University of Texas San Antonio
MBA -
University of Northern Colorado