Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Rodríguez

Daniel Rodríguez

Project Manager
Bogota

Summary

Experienced professional with a strong background in project management, customer success management, and HubSpot. Skilled in B2B and SaaS industries, with a focus on IT and customer B2B engagement. Adept at driving successful onboarding processes to ensure smooth transitions for clients. Committed to delivering exceptional customer experiences and fostering long-term relationships.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

HubSpot Project Manager

On The Fuze (OTF)
04.2024 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Skilled at working independently and collaboratively in a team environment.

Costumer Lifecycle Manager

Microsoft
08.2023 - 02.2024


  • Provide technical information about Microsoft services to the costumers
  • Connecting the costumer with a Microsoft partner to complete the life cycle process
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Excellent communication skills, both verbal and written.

Costumer Success Manager

Lean Solutions Group
02.2023 - 08.2023
  • Developed and maintained a deep understanding of customer needs, resulting in customer satisfaction
  • Explained account features and services to business customers
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Nurtured short-term partnerships by maintaining open lines of communication and providing consistent support.

Coach / Team Leader

Sitel S.A
01.2022 - 02.2023
  • Improved team morale and motivation through positive reinforcement and team-building activities
  • Develop a solution for VDI problems through Amazon Work spaces
  • Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by 60%
  • Utilized sales techniques and strategies to build customer relationships and close sales
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.

Education

Software Engineering - Engineering

Universidad Uninpahu
Bogota, Colombia
02.2023 - Current

Skills

  • Critical thinking and problem solving
  • Ability to Multitask
  • Communication
  • Leadership Skills
  • Effective Time Management
  • Adaptability
  • Fast Learner
  • Team development
  • Team Training
  • Project management
  • Project planning and development
  • Project tracking

Timeline

HubSpot Project Manager

On The Fuze (OTF)
04.2024 - Current

Costumer Lifecycle Manager

Microsoft
08.2023 - 02.2024

Costumer Success Manager

Lean Solutions Group
02.2023 - 08.2023

Software Engineering - Engineering

Universidad Uninpahu
02.2023 - Current

Coach / Team Leader

Sitel S.A
01.2022 - 02.2023

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Daniel RodríguezProject Manager