Summary
Overview
Work History
Education
Skills
Courses And Seminars
Certification
Interests
Timeline
Generic
Claudia Ximena Saavedra Páez

Claudia Ximena Saavedra Páez

Tourism And Hotel Business Management
Bogotá

Summary

Bilingual professional with experience in customer service, operational coordination, and administrative support. Known for attention to detail, problem-solving, empathy, and efficient task management. Passionate about delivering positive experiences and contributing to dynamic teams. Eager to bring my skills to a tech-oriented environment where I can grow and learn continuously.

Overview

3
3
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Receptionist

NH Collection Royal Hacienda
09.2023 - 12.2024
  • Delivered personalized service to national and international guests.
  • Managed reservations, billing, check-in/check-out, and night audits.
  • Coordinated with multiple departments to solve guest requests.
  • Strengthened problem-solving and process management skills under pressure.

Trainee (professional internship)

NH Collection Royal Hacienda
02.2023 - 07.2023
  • Assisted various departments: front desk, housekeeping, F&B, maintenance.
  • Gained a comprehensive view of hotel operations and customer service dynamics.

Commercial Assistant - International Tourism Intern

Scappy Travel
12.2021 - 01.2022
  • Prepared quotes for international travel packages.
  • Updated databases and researched destination information.
  • Supported the sales team with itinerary coordination and customer inquiries.

Education

Bachelor of Science - Tourism And Hotel Business Management

Externado University of Colombia
Bogotá, Colombia
2018.07 - 2023.07

Skills

Clear and professional communication

Courses And Seminars

  • Google Garage Digital, Google, 2022
  • Inbound, Hubspot Academy, 2022
  • English course, Dominion English School, Auckland, New Zealand, 2015

Certification

Fundamentals of Digital Marketing - Google Digital Garage

Interests

Cultural exchange

Learning languages

Tennis and outdoor activities

Personal development

Digital transformation

Timeline

Receptionist

NH Collection Royal Hacienda
09.2023 - 12.2024

Trainee (professional internship)

NH Collection Royal Hacienda
02.2023 - 07.2023

Fundamentals of Digital Marketing - Google Digital Garage

09-2022

Inbound - HubSpot Academy

09-2022

Commercial Assistant - International Tourism Intern

Scappy Travel
12.2021 - 01.2022

English Course - Dominion English School

09-2015

Bachelor of Science - Tourism And Hotel Business Management

Externado University of Colombia
2018.07 - 2023.07

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Claudia Ximena Saavedra PáezTourism And Hotel Business Management