Citlali Ramos-Ortiz
Calhan
Summary
Dynamic professional with a strong work ethic and integrity, honed as a Front Desk Receptionist at Araco Group LLC. Expert in customer service and adept at problem-solving, I efficiently managed incoming calls, and enhanced client experiences by keeping an upbeat and positive attitude, ensuring a welcoming environment while maintaining attention to detail in administrative tasks.
Overview
1
1
year of professional experience
Work History
Enlisted Soldier
US Army National Guard
06.2025 - Current
Front Desk Receptionist
Araco Geoup LLC
08.2024 - 04.2025
- Greeted visitors and directed them to appropriate personnel or departments.
- Managed incoming calls, ensuring clear communication and timely message delivery.
- Scheduled appointments and maintained organized calendars for multiple staff members.
- Assisted in maintaining a clean and welcoming reception area for clients and guests.
- Processed incoming mail and packages, distributing them to relevant departments efficiently.
- Supported administrative tasks, including data entry and filing of documents accurately.
- Collaborated with team members to enhance customer service experiences at the front desk.
Education
High School Diploma -
Harrison High School
Colorado Springs, COSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Attention to detail
- Problem-solving skills
- Time management
- Adaptable to change
- Work prioritization
Languages
Spanish
Native or Bilingual
Timeline
Enlisted Soldier
US Army National Guard
06.2025 - Current
Front Desk Receptionist
Araco Geoup LLC
08.2024 - 04.2025
High School Diploma -
Harrison High School
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