Summary
Overview
Work History
Education
Skills
Identificationdocument
Languages
Militaryservice
Personal Information
Totalexperience
Timeline
Generic

CARLOS ANDRÉS GUTIÉRREZ QUIÑONEZ

BARRANQUILLA

Summary

Experienced bilingual customer service professional with a proven track record of delivering exceptional support and ensuring client satisfaction. Skilled in efficiently resolving issues and improving customer experiences. Thrives in team-oriented environments and adapts quickly to new challenges. Demonstrates strong communication skills to enhance client interactions and increase satisfaction. Consistently solves problems in dynamic environments. Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Committed to maintaining the highest level of customer satisfaction while efficiently managing large volumes of calls in fast-paced offices.

Overview

5
5
years of professional experience

Work History

AGENTE BILINGÜE

TELEPERFORMANCE COLOMBIA S.A.S
10.2022 - 10.2024

PRACTICANTE PROFESIONAL

I.E.S. HOSPITAL UNIVERSITARIO JULIO MÉNDEZ BARRENECHE
10.2021 - 12.2021

DOCENTE DE INGLÉS

CENTRO EDUCATIVO SANTA TERESITA
02.2020 - 11.2021

PRACTICANTE

E.S.E. HOSPITAL SAN CRISTOBAL DE CIÉNAGA
06.2021 - 07.2021

PRACTICANTE

UNIVERSIDAD DEL MAGDALENA
04.2021 - 06.2021

Education

PSICÓLOGO -

UNIVERSIDAD DEL MAGDALENA
Santa Marta, MAGDALENA
05.2022

TÉCNICO LABORAL EN AUXILIAR EN SALUD ORAL -

CENTRO EDUCATIVO SANTA TERESITA
El Retén, MAGDALENA
11.2021

Skills

    English translation

  • Call center experience
  • Upselling strategies
  • Cross-cultural awareness
  • Strong interpersonal skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Customer service excellence
  • Teamwork skills
  • Stress Tolerance
  • Conflict Resolution
  • Professionalism
  • Adaptability

Identificationdocument

1083010747

Languages

INGLÉS

Militaryservice

FM COL. EXTRANJERO

Personal Information

  • Date of Birth: 05/08/95
  • Gender: M
  • Nationality: COLOMBIA

Totalexperience

4, 0

Timeline

AGENTE BILINGÜE

TELEPERFORMANCE COLOMBIA S.A.S
10.2022 - 10.2024

PRACTICANTE PROFESIONAL

I.E.S. HOSPITAL UNIVERSITARIO JULIO MÉNDEZ BARRENECHE
10.2021 - 12.2021

PRACTICANTE

E.S.E. HOSPITAL SAN CRISTOBAL DE CIÉNAGA
06.2021 - 07.2021

PRACTICANTE

UNIVERSIDAD DEL MAGDALENA
04.2021 - 06.2021

DOCENTE DE INGLÉS

CENTRO EDUCATIVO SANTA TERESITA
02.2020 - 11.2021

TÉCNICO LABORAL EN AUXILIAR EN SALUD ORAL -

CENTRO EDUCATIVO SANTA TERESITA

PSICÓLOGO -

UNIVERSIDAD DEL MAGDALENA
CARLOS ANDRÉS GUTIÉRREZ QUIÑONEZ