Caitlin Traub, CMCA, AMS, PCAM
Denver
Summary
Dynamic operations leader with a strong track record across multiple markets. With over a decade of experience in operations and leadership roles in several states, I have built a reputation of growing company revenue while increasing employee engagement and driving client growth and satisfaction.
Overview
8
8
years of professional experience
Work History
Regional President, Colorado & Washington
RealManage
10.2024 - Current
- Cultivated strong relationships with clients, leading to 100% client retention in Washington and 91% in Colorado.
- Developed and implemented the reorganization of the Colorado team into three distinct and independent markets led by multi-platform leadership teams.
- Achieved revenue, client and employee retention goals including driving P&L performance to a company leading YOY EBITDA attainment of 186%.
- Represented RealManage at industry conferences, including presenting "Navigating the Changing management Company Landscape: Mergers, Acquisitions and Consolidations" at the 2025 CAI National Conference.
Division President
RealManage
02.2024 - 10.2024
- Spearheaded the merger of three operations, including two acquisitions and one organic market under one leadership structure.
- Full P&L ownership for three distinct product offerings, totaling $18M.
- Led client retention improvement to 93%.
- Initiated strategy to drive company growth and increase market share and profitability.
Senior Vice-President
Hammersmith, a RealManage Company
09.2022 - 02.2024
- Stabilized a large multi-office branch after it's acquisition by RealManage, a large national firm; retaining both employees and clients through present day.
- Identified opportunities to improve business process flows, and staff productivity while increasing revenue opportunities and eliminating revenue leakage leading to 160% to goal EBITDA attainment.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
President
Associa EMB Management
11.2021 - Current
- Created and executed initiatives that resulted in an increase in special billing revenue year over year by 64% in first 7 months of 2022.
- Increased geographic area to support new client expansion into the greater Puget Sound area which resulted in achieving the yearly sales goal along with a 31% increase in the average monthly management fees for new accounts.
- Drove record high employee and client satisfaction scores through increased focus on value-adds.
- Utilized market contacts and knowledge to recruit community association managers resulting in an average active requisition of less than 7 days.
Practice Lead
Trestle Community Management
08.2020 - 11.2021
- Recruited to create, supervise, and grow a specialized practice for large-scale and active adult communities.
- Spearheaded the creation and coordination of training opportunities for in-practice communities through webinars, written guides, and in-person seminars.
- Advanced the firm's market presence through strategic partnerships with industry leaders.
- Increased practice's client growth by 40% in the first year of formation.
Vice President of Community Association Management
WPI Real Estate Services, Inc.
01.2018 - 08.2020
- Established and oversaw a training curriculum and development plan for managers, resulting in a decrease in employee turnover YoY by 28%
- Created pricing and fee structures that resulted in a 41% growth in profits, while ensuring the continuation and enhancements of services.
- Developed board member resources including committee charters, social event planning tool kits, and new member orientation training.
- Formulated new business development strategies which resulted in the department's YoY client growth by 32% in the first year and 37% in the second.
Education
Political Science, minor in Public Health
Temple University
Philadelphia, PA12.2005
Timeline
Regional President, Colorado & Washington
RealManage
10.2024 - Current
Division President
RealManage
02.2024 - 10.2024
Senior Vice-President
Hammersmith, a RealManage Company
09.2022 - 02.2024
President
Associa EMB Management
11.2021 - Current
Practice Lead
Trestle Community Management
08.2020 - 11.2021
Vice President of Community Association Management
WPI Real Estate Services, Inc.
01.2018 - 08.2020
Political Science, minor in Public Health
Temple University
Professional Highlights
- Presenter, "Navigating the Changing management Company Landscape: Mergers, Acquisitions and Consolidations," Community Associations Institute 2025 National Conference
- Presenter, "Surviving the Great Resignation: Recruiting, Training, and Retaining Talent Challenging Times," Community Associations Institute 2022 National Conference
- Presenter, "Difficult vs. Different: Leading Communities in a Changing Puget Sound," Washington State Community Association Institute's Day 2020
- Member, CAI-RMC Mountain Conference Committee
- Member, WSCAI Diversity, Equity, & Inclusion Task Force