CADE ALEXANDER CABALLERO-WOOD
Loveland
Summary
Administrative, operations, and customer service professional with more than five years of experience supporting leadership, coordinating daily operations, maintaining records, scheduling personnel, and delivering exceptional public-facing service in fast-paced environments. Experienced in employee onboarding, document management, vendor communication, report preparation, and customer relations while maintaining confidentiality and attention to detail. Additional training in digital marketing, Canva, social media management, and audience engagement supports community outreach and organizational communication initiatives. Recognized for professionalism, adaptability, organization, and the ability to manage multiple priorities with sound judgment.
Overview
8
8
years of professional experience
Work History
Operations Manager
FIRST WATCH
Loveland
11.2018 - 05.2023
- Managed daily operations for a high-volume, public-facing business while balancing customer service, employee coordination, scheduling, vendor communication, and operational priorities.
- Created and maintained employee schedules, onboarding materials, training documentation, operational records, and compliance-related files with accuracy and confidentiality.
- Supported hiring, onboarding, employee training, coaching, and personnel coordination while maintaining confidential employee information.
- Prepared operational reports, monitored budgets, tracked inventory, coordinated vendor relationships, and supported organizational goals through accurate documentation and follow-through.
- Coordinated team meetings, training programs, employee recognition initiatives, and internal events that promoted communication, teamwork, and employee engagement.
- Served as the primary point of contact for customer concerns, resolving issues professionally while fostering positive relationships with guests and the local community.
- Supervised and developed employees in a fast-paced environment requiring organization, adaptability, sound judgment, and clear communication.
- Maintained compliance with company policies, operational procedures, and service standards while supporting efficient daily operations.
Sales Associate
PEDERSEN TOYOTA
Fort Collins
06.2024 - Current
- Serve as a primary point of contact for customers, providing professional service by phone, email, and in person.
- Prepare, organize, and maintain customer records, contracts, transaction documentation, and follow-up information with accuracy and attention to detail.
- Coordinate appointments, customer follow-up, and communication between departments to support efficient service and customer satisfaction.
- Respond to customer questions, resolve concerns, and represent the organization professionally in a high-volume, public-facing environment.
Sales Associate
FORT COLLINS JEEP
Fort Collins
06.2023 - 06.2024
- Responded to customer inquiries by phone, email, and in person while maintaining professional, timely communication.
- Assisted with scheduling, customer follow-up, records management, and required documentation throughout the customer process.
- Coordinated with internal departments to ensure accurate information, efficient service, and a positive customer experience.
- Maintained organized customer files and supported daily administrative functions to ensure smooth operations.
Education
Certification in Digital Marketing -
Front Range Community College
Fort Collins, CO05-2025
Master's Certificate of Training -
Customer Management Solutions
05-2025
Certificate of Restaurant Management -
First Watch Academy of Restaurant Management
Sarasota, FL07-2019
High School Diploma -
Rocky Mountain High School
Fort Collins, CO12-2016
Skills
- Administrative Support
- Operations Coordination
- Community Engagement
- Public-Facing Customer Service
- Scheduling & Calendar Coordination
- Records Management
- Document Management
- Meeting & Event Coordination
- Employee Training & Onboarding
- Vendor Communication
- Confidential Information Handling
- Report Preparation
- Written & Verbal Communication
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Google Workspace
- Canva
- Social Media Management
- Content Creation
- CRM Systems
- Organization & Multitasking
- Team Collaboration
Driver License
Valid Colorado Driver's License
Relevant Training And Certifications
- Certification in Digital Marketing, Front Range Community College, 05/01/25, Training in social media management, Canva, content creation, audience engagement, and digital communication strategies., Coursework supports community outreach, website content, newsletters, and organizational communication initiatives.
- Master's Certificate of Training - Customer Management Solutions, 05/01/25, Advanced training in customer communication, stakeholder engagement, service excellence, and professional issue resolution.
- FARM - First Watch Academy of Restaurant Management, 01/01/19, Leadership, employee development, scheduling, operational coordination, customer service, and team management.
Professional Highlights
- Over five years of leadership, administrative support, and operations coordination experience.
- Extensive background in scheduling, employee onboarding, training, documentation, and records management.
- Skilled in customer communication, issue resolution, and building positive relationships with diverse audiences.
- Digital Marketing certification with training in Canva, social media, content creation, and audience engagement.
- Known for professionalism, organization, confidentiality, and exceptional attention to detail.
Timeline
Sales Associate
PEDERSEN TOYOTA
06.2024 - Current
Sales Associate
FORT COLLINS JEEP
06.2023 - 06.2024
Operations Manager
FIRST WATCH
11.2018 - 05.2023
Certification in Digital Marketing -
Front Range Community College
Master's Certificate of Training -
Customer Management Solutions
Certificate of Restaurant Management -
First Watch Academy of Restaurant Management
High School Diploma -
Rocky Mountain High School