JANET HADAWAY
Thornton,CO
Summary
Motivated and eager to learn, dedicated to implementing all aspects of management procedures while continuously developing advanced management skills. Goal is to secure a full-time position that presents professional challenges, utilizing strong interpersonal skills, excellent time management, and problem-solving abilities. Proficient team member excelling at delivering encouragement and feedback to help employees thrive and achieve success. Energetic and poised approach, committed to promoting and teaching the FedEx Purple Promise.
Overview
18
18
years of professional experience
Work History
Operations Manager
Federal Express
11.2022 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Courier
Federal Express
12.2021 - 10.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Team Lead
Federal Express
08.2020 - 10.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
International Document Agent
FedEx
05.2019 - 08.2020
- K2 use to build flights and retrieve 023 info
- CIMS - trained for import duties
- CCII - trained for export duties
- OSPR - running reports for overages
- VISA - trained for export duties
- Flight & Sort Functions
- Eops for research on cons and tracking numbers
- And always willing to learn
Material Handler
FedEx
08.2018 - 05.2019
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Loaded, unloaded and sorted cargo as part of accurate and efficient timely shipments.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Patient Service Coordinator
The Queen's Medical Center
02.2017 - 05.2019
- Collected patient co-pay and issued receipt to confirm payment.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Used Accureg to maintain electronic patient files, successfully maintaining over multiple patient files.
Handler
FedEx
03.2018 - 08.2018
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Assembled, sealed and loaded packages into correct cans.
- Used hand-held scanners and physical logs to accurately track item movements.
- Sorted items according to its destination.
- Lifted up to 70 pounds on regular basis.
Medical Billing/Coder
08.2007 - 12.2016
- Correctly coded and billed medical claims for radiology.
- Scheduled appointments, registered patients and approve payment agreements.
- Coded charts next day to submit charges - Checked demos and filed charges electronically - an average of 60 claims a day - Reimbursement would be an average of 2-6 days Precisely completed appropriate claims paperwork, documentation and system entry.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients' eligibility and claims status with insurance agencies.
- Prepared patient charts accurately and neatly for the clinic.
- Diligently filed and followed up on third party claims.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Determined prior authorizations for radiology on outpatient procedures.
- Researched questions and concerns from providers and provided detailed responses.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third party requirements regarding billing.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Accurately posted and sent out all medical claims.
- Submitted electronic/paper claims documentation for timely filing.
- Responded to correspondence from insurance companies.
- Posted and adjusted payments from insurance companies.
- Identified and resolved patient billing and payment issues.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Confidently and adeptly handled claim denials and/or appeals.
- Evaluated patients' financial status and established appropriate payment plans.
- Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house.
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Compiled and tracked outstanding balances owed to CTI/CTOM.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Verified all workers comp claims.
Education
2007
Skills
- Texas Notary
- Certified Medical Administrative Assistant
- Records management specialist
- Outpatient records coding proficiency
- Knowledgeable in commercial operations
- Insurance and collections procedures
- Employee training
- Workforce scheduling
- Understands insurance benefits
- Composed demeanor
- Office administration specialist
- Dependable problem solver
- Meticulous attention to detail
- K2, CIMS, CCII OSPR
- Skilled in multi-tasking
- Administrative support
- Strong verbal communication
- Effective team leadership
- Skilled team leader
- Team member training
- Customer understanding
- Client acquisition strategies
Affiliations
Member of AAPC
Timeline
Operations Manager
Federal Express
11.2022 - Current
Courier
Federal Express
12.2021 - 10.2022
Team Lead
Federal Express
08.2020 - 10.2021
International Document Agent
FedEx
05.2019 - 08.2020
Material Handler
FedEx
08.2018 - 05.2019
Handler
FedEx
03.2018 - 08.2018
Patient Service Coordinator
The Queen's Medical Center
02.2017 - 05.2019
Medical Billing/Coder
08.2007 - 12.2016
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