Byron Orton
Denver,CO
Summary
Though my work history may seem a tad scattered, one thing is consistent. I have worked with people from all walks of life, and I have managed to be able to have a positive and professional work experience with everyone I have encountered.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Lead
Platinum 84
09.2022 - Current
- Up-sale customer to VIP service for a year or bottle service for the night
- Ensure customer has an enjoyable experience
- Maintain professionalism while handling customer who is upset and distraught
- Ability to please distraught customer without having to resort to management with every issue
Account Manager
Vertafore
01.2022 - 05.2022
- Streamlined internal processes for better efficiency in account management tasks.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Customer Service Representative
Daltile Sales Service Center
08.2018 - 02.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Life Insurance Agent
Family First Life
05.2019 - 08.2020
- Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Promoted products and services using upselling and other sales strategies.
Education
Bachelor of Arts - Communications
Texas A&M University, Corpus Christi, TX, US
Corpus Christi, TX12-2016
Skills
Technical Skills: CRM experience, in person and phone sales experience
Interpersonal Skills: ability to remain calm and professional in high stress environments, works well with others and alone
Accomplishments
- Recruited and trained several new staff members in effective security measures and guard techniques.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
Health/life insurance (expired), Home inspector certified, Real Estate License
Languages
English
Full Professional
Timeline
Security Lead
Platinum 84
09.2022 - Current
Account Manager
Vertafore
01.2022 - 05.2022
Life Insurance Agent
Family First Life
05.2019 - 08.2020
Customer Service Representative
Daltile Sales Service Center
08.2018 - 02.2021
Health/life insurance (expired), Home inspector certified, Real Estate License
Bachelor of Arts - Communications
Texas A&M University, Corpus Christi, TX, US
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