Brianna Burciaga
Denver
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
CU Medicine East OB-GYN
10.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Answered incoming calls, scheduled appointments and filed medical records.
Member Service Representative
Zing Credit Union
10.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Cross-sold bank services and products to uplift customer investments.
- Trained new personnel regarding company operations, policies and services.
Scheduling Agent
Denver Health
12.2020 - 06.2022
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
- Increased client retention with timely follow-ups and reminders about upcoming appointments.
- Entered daily data in computer systems and documented office activities.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Schedule for multiple clinics ( family primary, pediatrics, geriatrics and dental)
Education
High School Diploma -
Denver Center For International Studies
Denver, COSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Payment Collection
- Fluent in spanish
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
- Patient Registration
- Microsoft PowerPoint, Excel, and Word
- Epic
Timeline
Patient Service Representative
CU Medicine East OB-GYN
10.2023 - Current
Member Service Representative
Zing Credit Union
10.2022 - 10.2023
Scheduling Agent
Denver Health
12.2020 - 06.2022
High School Diploma -
Denver Center For International Studies
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