BRAYAN ZAMORA ORTIZ
Bilingual Customer Service Representative | Teacher
Cali
Summary
Highly motivated and versatile professional with a strong background in educational coordination, multilingual communication, and high-impact content delivery. Expert in adapting communication styles to meet diverse client needs and ensuring organizational excellence through quality management systems. Seeking to transition pedagogical and administrative expertise into a Legal Assistant / Case Coordinator role, leveraging a solid foundation in critical reading and multilingual mediation.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Academic Coordinator / Educator
CAJA DE COMPENSACIÓN FAMILIAR DEL CAUCA
01.2023 - 01.2026
- Planned and directed academic formation in alignment with the SIEC institutional quality management systems.
- Developed and managed classroom projects, classroom formation, and critical reading initiatives.
- Facilitated bilingual acquisition processes (English/French) for diverse populations in both virtual and in-person settings.
- Applied pedagogical knowledge to promote inclusive and creative environments for high-impact results.
Remote Educational Specialist / Remote Instructor
LEARN ENGLISH
02.2023 - 12.2023
- Implemented task-based learning and communicative approaches to achieve specific training objectives.
- Managed remote learning systems (E-teaching) and resolved logistical challenges to ensure service delivery.
- Utilized specialized audiovisual content to enhance the acquisition of a second language.
Education
Bachelor’s Degree - Foreign Languages (English - French)
UNIVERSITY OF CAUCA
Popayan, Colombia01.2025
Bachelor of Science - Audiovisual Content Production
AUTONOMOUS UNIVERSITY OF THE WEST
Santiago De Cali, Colombia 05.2001 -
Skills
Linguistic Skills: Native Spanish; Professional Fluency in English and French
Administrative & Legal Support: Quality Management Systems, Curricular Design, and Critical Reading
Communication: Intercultural Mediation, Team Leadership, and Social Skills
Technical: Virtual Management, ICT Pedagogy, and Audiovisual Content Production
Soft Skills: Resolution of complex problems and adaptability in multicultural environments
Customer service
Scheduling
Task prioritization
Active listening
Document management
Certification
Training: Quality Management Systems, Curricular Design, and ICT for Education.
Languages
English
Spanish
French
Timeline
Remote Educational Specialist / Remote Instructor
LEARN ENGLISH
02.2023 - 12.2023
Academic Coordinator / Educator
CAJA DE COMPENSACIÓN FAMILIAR DEL CAUCA
01.2023 - 01.2026
Bachelor of Science - Audiovisual Content Production
AUTONOMOUS UNIVERSITY OF THE WEST
05.2001 -
Bachelor’s Degree - Foreign Languages (English - French)
UNIVERSITY OF CAUCA