Summary

Overview

Work History

Education

Skills

Interests

Timeline

Juan Manuel Tamayo

Intake Agent

Cali

Summary

Trilingual native Colombian Spanish speaker and language specialist with a sharp eye for the nuances of Spanish grammar and regional dialects. My background in the remote handling of insurance claims for companies in the US taught me how to stay productive and precise in an independent environment while navigating the linguistic differences of multiple Spanish-speaking nationalities. Combined with my library operations experience in research and fact-verification, I’m a highly organized worker who would certainly enjoy catching the subtle errors AI often misses—from unnatural phrasing to cultural mismatches—and providing the clear, structured feedback needed to improve it. Driven by a goal-oriented mindset and focused on meeting rigorous quality standards, I take pride in ensuring that every evaluation is as accurate and polished as possible.

Overview

years of professional experience

Languages

years of post-secondary education

Work History

Claims Intake Agent

Tele Support Outsourcing

12.2025 - Current

De-escalated and resolved customer complaints with punctual, polite and professional service.
Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Auto Insurance Agent (part Time)

Juansa Seguros Ltda

11.2025 - 12.2025

Increased customer satisfaction by delivering personalized, multi-carrier auto insurance quotes tailored to specific client needs.

Library Student Assistant

Biblioteca Pública Del Centenario

08.2023 - 08.2024

Organized returned books and materials and assisted with shelving.
Collaborated with fellow student assistants on group projects and initiatives to improve library services, fostering teamwork among staff members.
Checked out and checked in items using library computer system.
Assisted library staff with clerical duties to help lighten workload.
Conducted inventory audits of library materials, ensuring accurate record-keeping of available resources.
Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
Encouraged children's interest in reading with organization of engaging storytelling sessions.
Promoted library events and programs through creating engaging displays and distributing promotional materials, increasing community awareness and participation.
Managed special projects assigned by librarians such as reorganizing sections or updating signage throughout the facility for improved navigation.
Improved library organization by accurately shelving books and other materials according to the Dewey Decimal Classification system.

Library Student Aide

CDI (Centre De Documentation et Information) at the Lycée Paul Valéry of Cali

09.2022 - 09.2023

Collaborated with fellow aides to maintain a clean, organized, and welcoming library space for all users.
Promoted a positive learning environment with effective communication and interpersonal skills while interacting with diverse patrons.
Assisted in the creation of research guides and informational materials tailored to specific subjects or assignments, helping students find relevant sources more efficiently.
Improved library organization by accurately shelving books and other materials according to the Dewey Decimal Classification system.
Conducted research assistance for students, helping them navigate databases and online resources effectively.
Streamlined check-in and check-out processes for efficient circulation of library materials.

Education

Bachelor of Arts - Law

Universidad ICESI

Cali

07.2025 - Current

High School Diploma -

Lycée Français Paul Valéry De Cali

Yumbo

09.2023 - 07.2025

Skills

Linguistic Analysis & Quality Control: Native-level Spanish fluency, grammar and syntax evaluation skills, error detection, and capability of identifying unnatural or "robotic" phrasing

Cultural & Idiomatic Proficiency: Deep understanding of regional Spanish nuances (Colombian native), idiomatic usage, and ensuring cultural relevance in translated content

Advanced Research & Fact-Verification: Reference services, data verification, information documentation, and utilizing library systems for precise fact-checking

Content Evaluation & Textual Analysis: Reviewing written materials for tone, clarity, and audience appropriateness; experience with diverse literature and instructional texts

Structured Feedback & Reporting: Providing clear, actionable critiques of written content, documentation of linguistic errors, and suggesting natural alternatives

Information Management & Cataloging: High-volume data organization, attention to detail in classification, and maintaining consistency across large collections of information

Strategic & Professional Communication: Clear verbal and written communication, public speaking, and maintaining a high standard of professional correspondence

Critical Thinking & Problem-Solving: Analytical skills, identifying subtle inconsistencies in logic or language, and independent problem-solving

Independent Workflow Optimization: Task prioritization, multitasking, and the ability to work asynchronously and meet deadlines without direct supervision

Collaborative Adaptability: Interpersonal skills, teamwork in remote environments, and a goal-oriented mindset for team success

Continuous Improvement & Reliability: Self-motivated, commitment to professional development, and a high degree of accuracy under minimal oversight