Benjamin Rincon Santos
Commercial Advisor And Chef
Bogota
Summary
Customer-focused inbound sales professional with experience in call center operations, payment processing, technical support, and product recommendations. Skilled at resolving questions quickly, building trust, and turning inquiries into completed orders.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Call Center Agent, Inbound Sales
Beauty Control
07.2023 - 08.2026
- Managed inbound sales calls, converting product inquiries into completed orders through consultative selling.
- Presented beauty product benefits clearly, matching offerings to customer needs and preferences.
- Processed customer orders accurately, verifying shipping details and payment information.
- Resolved objections using persuasive product knowledge and tailored recommendation techniques.
- Maintained detailed customer records, ensuring accurate follow-up and order tracking.
Administrator
Bendita Empanada
02.2021 - 05.2023
- Managed daily administrative operations, maintaining accurate records and organized filing systems.
- Coordinated operator and delivery driver schedules, call center sales, and task follow-up to support a smooth workflow.
- Processed invoices, payments, and basic bookkeeping entries with strong attention to detail.
- Updated inventory logs and monitored supply needs to prevent ordering gaps.
Education
Chef - Gastronomic
FE.E.D.U
Bogota, Colombia 05.2001 -
Customer Service - Digital Marketing
Call Centers Colombia
Bogota, Colombia 05.2001 -
Skills
Call center operations
Customer communications
Payment processing
Team development
Technical support
Answering questions
Product recommendations
Problem-solving skills
Timeline
Call Center Agent, Inbound Sales
Beauty Control
07.2023 - 08.2026
Administrator
Bendita Empanada
02.2021 - 05.2023
Customer Service - Digital Marketing
Call Centers Colombia
05.2001 -
Chef - Gastronomic
FE.E.D.U
05.2001 -