Avash Shrestha
Thornton
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer engagement and analytical problem-solving. Successfully resolved conflicts, enhancing customer loyalty and satisfaction. Adept at data entry and efficient communication, consistently driving repeat business and optimizing operational processes in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
Longmont, CO
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Logistics Associate
Lime
Denver, CO
08.2022 - 05.2023
- Improved warehouse efficiency by implementing innovative inventory management techniques.
- Assembled pallets and crates for secure transportation of materials.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices by managing
Sales Associate
Macy's
Broomfield, CO
05.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Business
Front Range Community College
Westminster, CO01-2022
High School Diploma -
Horizon Highschool
Thornton05-2018
Associate of Applied Science - Computer Information Systems
Community College of Denver
Denver, CO05-2024
Certificate - Cybersecurity
Community College of Denver
Denver, CO05-2024
Bachelor of Science - Cyber Security
Metropolitan State University of Denver
Denver, CO05-2026
Skills
- Customer Engagement
- Effective Listening
- Analytical Problem Solving
- Data entry
Certification
zCIS Cybersecurity Cert. - CYST (21-23
Languages
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Amazon
05.2023 - Current
Logistics Associate
Lime
08.2022 - 05.2023
Sales Associate
Macy's
05.2018 - 04.2020
Associate of Arts - Business
Front Range Community College
High School Diploma -
Horizon Highschool
Associate of Applied Science - Computer Information Systems
Community College of Denver
Certificate - Cybersecurity
Community College of Denver
Bachelor of Science - Cyber Security
Metropolitan State University of Denver
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