Laura Ossman
Parker
Summary
Dynamic customer service professional with a proven track record at Walgreens, excelling in customer engagement and conflict resolution. Adept at enhancing customer satisfaction through effective problem-solving and transaction management. Recognized for implementing process improvements that elevated service quality and operational efficiency. Committed to fostering positive client relationships and delivering exceptional service experiences.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Walgreens
07.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with product selection, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to maintain store organization and cleanliness standards.
Sandwich Artist
SUBWAY®Restaurants
01.2023 - 07.2023
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Assisted customers in selecting menu items, enhancing their dining experience through product knowledge.
- Operated kitchen equipment efficiently, contributing to smooth daily operations during peak hours.
Receptionist
Americas Best Eyeglasses And Contacts
09.2022 - 03.2023
- Managed multi-line phone system to efficiently handle incoming calls and inquiries.
- Greeted and assisted visitors, ensuring a welcoming environment for clients and staff.
- Scheduled appointments and coordinated meetings, optimizing calendar management for executives.
- Processed incoming and outgoing mail, maintaining organized records for efficient communication flow.
Member Service Representative
Ent Credit Union
10.2021 - 08.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted members with account management, ensuring accurate information and updates.
- Educated customers on products and services, enhancing overall user experience.
- Processed transactions efficiently, maintaining accuracy in cash handling and records.
Front End Manager
Safeway
09.1989 - 09.2020
- Supervised daily operations to ensure adherence to quality standards.
- Developed training programs for staff, enhancing team performance and service delivery.
- Implemented process improvements that streamlined workflows and reduced turnaround.
- Managed front end personnel to ensure quality, and customer experience was at or above set standards.
Education
General Education
Medford Senior High School
Medford06-1986
Skills
- Customer engagement
- Effective listening
- Problem-solving skills
- Customer service expertise
- Effective relationship management
- Conflict resolution
- Effective issue management
- Customer-focused complaint resolution
- Transaction management
- Client engagement
- Customer satisfaction analysis
- Effective telephone communication
Timeline
Customer Service Representative
Walgreens
07.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
01.2023 - 07.2023
Receptionist
Americas Best Eyeglasses And Contacts
09.2022 - 03.2023
Member Service Representative
Ent Credit Union
10.2021 - 08.2022
Front End Manager
Safeway
09.1989 - 09.2020
General Education
Medford Senior High School
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