Summary
Overview
Work History
Skills
Affiliations
Languages
Timeline
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Angela Restrepo

Medellín,Antioquia

Summary

Responsible and motivated High School student graduated in 2019 with excellent analytical and research skills, also very resourceful and dedicated. Committed to provide great customer service. Strong organizational abilities. High levels of productivity and empathetic relationships with possible co workers while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Executive Assistant

Parksmiles, dental practice.
New York , New York
02.2023 - Current
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members
  • Scheduled appointments for patients who would come to the dental office for different dental procedures.
  • verified different patients insurance to check if the patient would be covered for procedures
  • utilized existing softwares applications to manage schedules, and maintain records.

Customer Care Agent

COX Telecommunications
11.2022 - 02.2023
  • Help customers with billing requests or questions about their accounts
  • Intensive learning about how to handle angry customers and how to improve my pitch for sales
  • Also offer and sell ancillaries for their services such as different channels, packages, better data or phone services thru calls.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained a positive attitude while dealing with difficult situations involving customers.
  • Resolved customer complaints in a professional manner.

Energy Consultant

Alternative Energy Systems
California
03.2020 - 10.2022
  • Reviewed architectural projects of buildings or communities based in the state of California
  • Made the proper calculations per California regulations and input these same ones in a software which would give a positive or negative result on base of energy savings of the construction, depending upon this, I would have to make a few changes in the construction plan and get back to the architects specifying what they would have to change in order to go ahead with the construction
  • Everything via Email communication.

Skills

  • Problem Solving
  • Teamwork
  • Communication
  • Computer Skills
  • Adaptability
  • Fast Learner
  • Languages
  • critical thinking
  • Office Management
  • organization

Affiliations

  • movies
  • exercise
  • travelling
  • vlogging

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Executive Assistant

Parksmiles, dental practice.
02.2023 - Current

Customer Care Agent

COX Telecommunications
11.2022 - 02.2023

Energy Consultant

Alternative Energy Systems
03.2020 - 10.2022

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Angela Restrepo