Lina Saavedra
Cali
Summary
Results-driven professional with a proven track record of leadership and achievement across diverse roles in the BPO industry. Experienced in team management, operational oversight, and client relations, I am an enthusiastic, self-motivated, reliable, responsible, and hard-working individual. I am a mature team worker adaptable to all challenging situations, capable of excelling both in collaborative environments and independently. Having started my career as a call center agent at 17, I have progressed through roles including Agent, Team Leader, Executive Assistant for Senior VPs, and Operational Manager, consistently delivering results while thriving under pressure and adhering to strict deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Assistant
TaskUs
Cali
03.2021 - Current
- Provided direct support to the Production Supervisor, managing office operations and production logistics.
- Facilitated communication and administrative tasks, optimizing workflow, and enhancing team productivity.
- Engaged in strategic planning and represented the company in meetings with stakeholders.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Created and implemented processes to ensure successful completion of projects.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Provided guidance to team members regarding tasks assigned to them.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Operations Supervisor
Humanly
Cali
02.2019 - 01.2021
- Led a dynamic sales team, driving achievement of quarterly sales targets through effective leadership and motivation.
- Implemented strategies that increased market penetration and strengthened client relationships.
- Monitored sales performance metrics and provided actionable insights for continuous improvement.
- Directed daily operations in the Processing Department, ensuring efficiency and adherence to quality standards.
- Fostered strong client relationships, resulting in increased retention rates and business growth.
- Collaborated cross-functionally to support sales strategies and competitive positioning.
- Prepared reports on operational performance metrics and presented them to management team.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
Processing Team Lead
Avec Staffing Cali
Cali
01.2013 - 12.2018
- Managed operations and personnel in a fast-paced environment, ensuring seamless workflow and client satisfaction.
- Collaborated closely with the Operational Manager to streamline processes and meet organizational goals.
- Demonstrated strong multitasking abilities and maintained high standards of team performance.
- Maintain records of employee performance and provide constructive feedback when needed.
- Oversee maintenance of equipment used by the processing team.
- Address escalated customer inquiries promptly and efficiently.
- Collaborate with other departments to develop strategies for streamlining operations across the organization.
- Generate monthly reports on key performance indicators related to processing operations.
- Troubleshoot technical issues that arise during the course of normal operations.
- Analyze data from customer feedback surveys to identify opportunities for improvement.
- Lead team of processors in daily workflow activities, ensuring quality standards and deadlines are met.
- Act as a liaison between the processing team and other departments within the organization.
Sales Agent
Alliance Technology group
Cali
08.2010 - 01.2013
- Identified and maximized sales opportunities and increased customer retention rates.
- Brought forth advanced organizational and multitasking skills.
- Remained flexible, adaptable, and committed to success. Worked productively to determine the needs of customers and fast-track solutions to those needs.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Education
Certification - Scrum Master And Product Owner
Eafit University
Medellin11-2022
Visual Arts -
Pontificia Universidad Javeriana
Cali07.2018
High School Diploma -
British School
Cali07.2010
Skills
- Effective Time Management
- Creativity
- Fast Learner
- Communication Skills
- Problem Solving
- Ability to Work Under Pressure
- Time Management
- Leadership
- Initiative and Problem-solving
- Data Analysis
- Management Skills
- Project tracking
- Project Planning
- Productivity Improvement
- Analytical Thinking
- Operational Efficiency
Personal Information
Date of Birth: 04/29/93
References
- Jon King, TaskUs, jon.king@taskus.com
- Bo Bergstrom, Humanly, +1 8082379357
- Dario Escobar, Alliance Technology Group, +57 3137653603
- Brian Colombana, Avec Staffing, +1 323) 447-3116
Extracurricular Activities
Art Teacher, La Casita Azul, Cali, 06/2022
Languages
Spanish
First Language
English
Proficient (C2)
C2
Japanese
Beginner (A1)
A1
Affiliations
- Kitesurfing
- Pilates
- Marathon Running
- Horseback Riding
Certification
- Agile Methodology
Timeline
Executive Assistant
TaskUs
03.2021 - Current
Operations Supervisor
Humanly
02.2019 - 01.2021
Processing Team Lead
Avec Staffing Cali
01.2013 - 12.2018
Sales Agent
Alliance Technology group
08.2010 - 01.2013
Certification - Scrum Master And Product Owner
Eafit University
Visual Arts -
Pontificia Universidad Javeriana
High School Diploma -
British School
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