Sabre
Andres Trujillo Buenaños
Cali,COR
Summary
Accomplished Trainer and Premium Bilingual Agent at Teleperformance, adept in public speaking and online instruction, significantly enhanced staff development and productivity. Recognized for surpassing performance metrics and leveraging HTML and customer service skills to elevate team performance. Excelled in mentoring, fostering professional growth, and driving continuous training improvement.
Overview
2
2
years of professional experience
Work History
Trainer and Premium Bilingual Agent
Teleperformance
06.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
Electrical, Electronics And Communications Engineering
Universidad Autonoma De Occidente
Cali05.2025
Skills
Public Speaking
Software
Amadeus
Proteus
Multisim
Visual Studio code
Matlab
Languages
Spanish
Native language
English
Advanced
C1
French
Beginner
A1
Timeline
Trainer and Premium Bilingual Agent
Teleperformance
06.2022 - Current
Electrical, Electronics And Communications Engineering
Universidad Autonoma De Occidente
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance