JUANA VALERIA CASTILLO VILLEGAS
Trainer II
Bogotá
Summary
Experienced with designing and implementing effective training programs that boost product knowledge. Utilizes interactive and engaging training methods to improve team competencies. Track record of fostering collaborative learning atmosphere that adapts to evolving business needs, bringing experience in customer service, team training, sales, and administrative management. Proficient in English (C1 level) for both everyday and professional contexts, with knowledge of the Novasoft ERP system and EXCEl. Recognized for strong leadership, effective communication, rapid learning ability, and a results‑oriented approach.
Overview
4
4
years of professional experience
1
1
Language
Work History
Product Trainer /Bilingual Customer Service Representative
Concentrix Corporation – Disney Plus
04.2024 - Current
- Training of new agents in processes, policies, and quality standards.
- Performance evaluation and continuous feedback.
- Customer service with high levels of satisfaction.
- Key achievement: Promoted in less than a year due to outstanding performance and leadership skills.
- Increased employee retention rates through informative and engaging new hire onboarding programs that promote company culture and values.
- Identified areas for improvement within existing training programs using data-driven evaluations, leading to enhanced performance outcomes across multiple departments.
Therapist
Wellness Spa Móvil Center
08.2023 - 01.2024
- Application of individual and group therapies (relaxation, sports, shiatsu, sleep improvement).
- Development of care protocols, with a special focus on international clients.
- Addressed specific client concerns through targeted therapeutic massage interventions.
Seller
Joyas Brada
08.2022 - 08.2023
- Provided advisory services and customer support to both national and international clients.
- Managed sales operations and implemented strategies to strengthen customer loyalty.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
Administrative Assistant
Ladoinsa S.A.S
11.2021 - 02.2022
- Implementation of the ERP Novasoft software.
- Automation of personnel updates within the operations module.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
C1 Level
Smart Training Academy
Certificate of Technical Studies - Cosmetology And Asthetic
Campoalto Asesalud S.A.S
01.2023
No Degree - High School Diploma
I.E. Thomas Alva Edison
Bogotá, Colombia 05.2001 -
Skills
Onboarding processes
Timeline
Product Trainer /Bilingual Customer Service Representative
Concentrix Corporation – Disney Plus
04.2024 - Current
Therapist
Wellness Spa Móvil Center
08.2023 - 01.2024
Seller
Joyas Brada
08.2022 - 08.2023
Administrative Assistant
Ladoinsa S.A.S
11.2021 - 02.2022
No Degree - High School Diploma
I.E. Thomas Alva Edison
05.2001 -
C1 Level
Smart Training Academy
Certificate of Technical Studies - Cosmetology And Asthetic
Campoalto Asesalud S.A.S
References
- Daniela Valenzuela, 320 875 1409
- Karen Tatiana Caro Castillo, 300 474 5200
- Karol Natalia, Rodríguez Gonzales, 304 336 0552
- Marisol, Villegas Henao, 312 573 8186