ANDRES HERRERA NAVARRETE
Resumen profesional
Soy una persona que se esfuerza en todo momento por contribuir al cumplimiento de los objetivos de la organización. Cuento con experiencia profesional y con conocimiento del sector comercial.
Tengo capacidad para adaptarme a todo tipo de entornos y aportar siempre lo mejor de mí. Me caracterizo por mi facilidad para el trabajo en equipo y entusiasmo por aprender, cuento con habilidades en comunicación y atención al cliente, con la capacidad de asumir responsabilidades y tomar decisiones. Finalmente, busco desarrollarme profesionalmente.
Datos destacados
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Experiencia
Currently
Weber grills
Bogotá, Bogotá D.C.
2025.02 - Actual
Post sale service, warranty claims, make deals with the retailers and consumers to provide replacement parts.
Analista de Fraudes
Scotia GBS
Bogotá, Bogotá D.C.
2023.09 - 2024.09
Anti money laundering agent for Scotia Bank in the English-speaking Caribbean islands. with C1 English proficiency, offering personalized customer service focused on financial laws and products provided by the bank, such as credit cards, loans, savings accounts, and insurance.
Agente bilingüe
Teleperformance – AT&T
Bogotá, Bogotá D.C.
2023.03 - 2023.06
Bilingual agent with B2+ English proficiency, providing customer service for a telecommunications company in the United States. Responsibilities included technical support, account creation, problem resolution, and handling internal processes of the company.
key account manager
Adecco - Coca Cola Femsa
Bogotá, Bogotá D.C.
2022.04 - 2023.02
• Managed user accounts and corporate clients
• Problem resolution and handling of inquiries and complaints (PQRs)
• Conducted quality reviews of services and products, analyzed metrics, created reports, and developed strategies to improve service
• Offer the products of the company to the new customers
• Managed CRM, SAP, and Excel
• Handled online (chat and calls) and offline (email) channels
Key account manager
Mercado Libre
Bogotá, Bogotá D.C.
2020.02 - 2020.03
• Managed accounts of corporate and importer customers, problem resolution, and handling of inquiries and complaints (PQRs)
• Offer the banking portfolio to the new business
• Customer retention and Fidelity
• Created statistical reports on metrics and developed strategies to increase them
Formación
Diploma in Python Basics - Economia
Universidad Sergio Arboleda
Bogotá, DC 2023.07 - 2023.11
Bachelor Degree in Economics - Economía
Universidad de Buenos Aires
Buenos Aires, Argentina 2016.02 - 2022.06
Enfatiza tus habilidades clave
- Liderazgo y motivación de equipos
- Comunicación
- Creatividad
- Capacidad de razonamiento
- Flexibilidad y adaptabilidad
- Atención al cliente
- Empatía
- Puntualidad y responsabilidad
Diplomas
•Python Programming: Junior Level
•RStudio Programming: Junior Level
•Database management and data cleaning
•Proficient in Microsoft Office package: Word, Excel, PowerPoint
Idiomas
Español
Lengua materna
Inglés
Avanzado
C1
Cronología
Currently
Weber grills
2025.02 - Actual
Analista de Fraudes
Scotia GBS
2023.09 - 2024.09
Diploma in Python Basics - Economia
Universidad Sergio Arboleda
2023.07 - 2023.11
Agente bilingüe
Teleperformance – AT&T
2023.03 - 2023.06
key account manager
Adecco - Coca Cola Femsa
2022.04 - 2023.02
Key account manager
Mercado Libre
2020.02 - 2020.03
Bachelor Degree in Economics - Economía
Universidad de Buenos Aires
2016.02 - 2022.06