Ana María Munoz
Marketing Professional
Summary
A highly motivated and creative marketing professional, eager to grow and gain hands-on experience in the marketing field. Strong leadership qualities with a proactive mindset and a passion for innovative solutions. Passionate about design with strong proficiency in content creation tools such as Adobe Illustrator and Canva. Excellent communication skills.
Overview
5
5
years of professional experience
Work History
Global Trainer - Oncourse Home Solutions
Contact Point 360
06.2024 - 10.2024
- Conducted client-required training sessions for Operations.
- Aligned training strategies with business goals, supporting organizational growth and change efforts.
- Effectively communicated and coordinated training requirements between departments to ensure operations and alignment across teams.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with client Training department to create accurate training content.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
PRT (Program Ready Trainer) - Oncourse Home Solutions
Contact Point 360
01.2024 - 6 2024
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with client Training departmet to create accurate training content.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Conducted client-required training sessions for Operations.
- Took calls to meet required hours.
CC Agent- Oncourse Home Solutions
Contact Point 360
12.2022 - 12.2023
- Provided phone assistance to customers enrolled in protection programs.
- Handled calls for scheduling repair and maintenance services.
- Cross-sold and upgraded coverage.
- Delivered accurate information regarding protection program coverage, billing details, and account status.
- Processed payments and handled payment-related inquiries.
- Managed cancellations and enrollments.
- Followed up and supported refund processes.
CC Agent- Airbnb
24-7 Intouch
07.2022 - 11.2022
- Provided phone assistance to app users, both guests and hosts.
- Handled and made calls for follow-up and continuous support for upcoming, recent, and active reservations.
- Offered guidance and support for app navigation, platform usage, and other requests.
Intern - Head of Strategic Partnerships
Banco de Bogotá
07.2021 - 01.2022
- Managed, updated, and consolidated sales report files.
- Developed communication materials for the bank's value propositions in collaboration with partners, including sales aids and other tools.
- Coordinated the proper implementation of partner communications and advertising in available sales spaces.
- Supported campaigns, events, and the establishment of new partnerships.
Cashier Assistant
Evok, C.C Andino
11.2019 - 12.2019
- Delivered an excellent shopping experience and provided timely information about products.
- Organized shelves and maintained stock levels.
- Performed cleaning tasks and assisted with store closing.
Education
Graphic Design Adobe Illustrator -
Domestika
2024
Bachelor in Marketing -
Universidad Santo Tomas
05.2001 -
Diploma in Business Innovation -
Celaya's University (México)
Bogota, Colombia 05.2001 - 12.2021
Facebook ADS -
Crehana
05.2020
Technician Accounting For Commercial And Finances -
SENA - Servicio Nacional De Aprendizaje
Bogota, Colombia12.2016
High School Diploma -
Fundación Ana Restrepo Del Corral
Bogota, Colombia 05.2001 -
Skills
English (C1 - EF, Education First Certificate)
Microsoft (Excel, Word, PowerPoint) (Intermediate)
Suite Google (Gmail, Docs, Drive)
Adobe Illustrator
Adobe Photoshop
Canva
References
- Nelson Muñoz Fonseca, (311) 8950791
- Juan José Mejia, Head of Strategic Alliances, Banco de Bogota, (321) 359-3442
- Valentina Chantaca Velasquez, Superviso | CP360, (318) 422-8421
Identification
1020840982, 05/12/99, 25
Languages
Spanish
Native language
English
Advanced
C1
Interests
Design
Technology
Documentaries
Timeline
Global Trainer - Oncourse Home Solutions
Contact Point 360
06.2024 - 10.2024
PRT (Program Ready Trainer) - Oncourse Home Solutions
Contact Point 360
01.2024 - 6 2024
CC Agent- Oncourse Home Solutions
Contact Point 360
12.2022 - 12.2023
CC Agent- Airbnb
24-7 Intouch
07.2022 - 11.2022
Intern - Head of Strategic Partnerships
Banco de Bogotá
07.2021 - 01.2022
Cashier Assistant
Evok, C.C Andino
11.2019 - 12.2019
Bachelor in Marketing -
Universidad Santo Tomas
05.2001 -
Diploma in Business Innovation -
Celaya's University (México)
05.2001 - 12.2021
High School Diploma -
Fundación Ana Restrepo Del Corral
05.2001 -
Graphic Design Adobe Illustrator -
Domestika
Facebook ADS -
Crehana
Technician Accounting For Commercial And Finances -
SENA - Servicio Nacional De Aprendizaje