Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Cross

Colorado Springs

Summary

Knowledgeable Case Manager experienced in coordinating care for incarcerated individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Behavioral Health Group
08.2024 - Current
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assessed community needs and identified resources for social and community service programs.
  • Collaborated with community members to develop and implement service initiatives.
  • Partnered with local organizations to expand access to social and community services.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Participated in community events to promote services and engage with public.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Substance Use Care Coordinator

North Colorado Health Alliance
05.2022 - 08.2024
  • Conducted initial assessments and evaluations of patient’s needs.
  • Work with individuals incarcerated on Medication Assisted Treatment in Larimer County Jail
  • Scheduled appointments for clients with appropriate medical specialists.
  • Coordinated with other service providers, such as mental health professionals, medical personnel, and social workers to ensure continuity of care for clients.
  • Maintained accurate records of client contacts and progress notes according to agency policies and procedures.
  • Developed relationships with community resources to refer clients for additional support services they may need.
  • Attended weekly staff meetings to discuss clinical cases, review best practices, and develop strategies for providing optimal care for clients.
  • Participated in continuing education courses related to addiction recovery topics.
  • Assisted in conducting outreach activities within the community focused on raising awareness about addiction recovery services offered by the agency.
  • Offered motivational interviewing techniques designed to increase motivation among individuals struggling with substance use disorders.

Cook

Wild Animal Sanctuary
08.2021 - 04.2022
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Community Corrections Officer

Intervention Community Corrections Services
01.2020 - 08.2021
  • Provided support, guidance, and direction to offenders in a community setting.
  • Participated in regular staff meetings to review current caseloads and discuss new procedures.
  • Provided guidance on community resources available to assist offenders in meeting their reintegration goals.

Education

Bachelor of Arts - Social Work

Metropolitan State University
Denver, CO
05.2028

High School Diploma - undefined

Greeley Central High School
Greeley, CO
05.2006

Skills

  • Effective organizational skills
  • Client case management
  • Technical documentation
  • Patient care planning
  • Patient assistance
  • Case documentation management
  • Local resource management
  • Detailed case documentation
  • Clear and concise communication
  • Effective customer interaction techniques

Certification

  • Certified Addiction Technician - State of Colorado
  • Since 2023-08-31

Timeline

Case Manager

Behavioral Health Group
08.2024 - Current

Substance Use Care Coordinator

North Colorado Health Alliance
05.2022 - 08.2024

Cook

Wild Animal Sanctuary
08.2021 - 04.2022

Community Corrections Officer

Intervention Community Corrections Services
01.2020 - 08.2021

High School Diploma - undefined

Greeley Central High School

Bachelor of Arts - Social Work

Metropolitan State University

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Alyssa Cross