Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Rocky Mountain Human Services
06.2023 - Current
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Scheduler/Pre Registrar
Centura Health
08.2020 - 06.2023
Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Set and managed patient appointment schedules using Epic.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Verified insurance and collected critical data elements to properly identify and bill patients.
CNA
SCL Health
05.2016 - 06.2018
Documented activities and recorded information in EMR system.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Administered personal nursing assistance in pre- and post-operative situations.
Care Coordinator
Peoplecare Health Services
12.2015 - 05.2016
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Coordinated care for patients, including overseeing admission processes and managing patient flows.
Mentored new hires, including explaining hospital policies, procedures and practices.
Delegated nursing assignments, coordinated schedules, controlled inventories and supplies and managed resources.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
CNA
Denver Health
05.2013 - 12.2015
Documented activities and recorded information in EMR system.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) - General/Healthcare Prerequisites
Front Range Community College
Westminster, CO
Skills
Meeting schedule management
Problem-solving skills
Proficient in Microsoft Office
Effective time management
Effective organizational skills
Case management
Case needs assessment
Active listening
Relationship building
Certification
CNA License
Timeline
Case Manager
Rocky Mountain Human Services
06.2023 - Current
Scheduler/Pre Registrar
Centura Health
08.2020 - 06.2023
CNA
SCL Health
05.2016 - 06.2018
Care Coordinator
Peoplecare Health Services
12.2015 - 05.2016
CNA
Denver Health
05.2013 - 12.2015
Some College (No Degree) - General/Healthcare Prerequisites