Alexander Cuellar Camacho
Team Manager
Bogotá
Summary
Dynamic professional with over five years of experience in the BPO industry, specializing in leadership and analytical skills. Proven track record as a Quality Analyst and Quality Lead, adept at identifying process improvements and managing teams to drive project success. Extensive experience as a trilingual team lead and ACCM has cultivated a comprehensive understanding of operational functions, enhancing negotiation capabilities with stakeholders and supporting areas. Committed to fostering collaboration and continuous improvement within teams to achieve organizational goals.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Trilingual supervisor
11.2023 - Current
- Handled a team of customer experts that provided support for a fintech for users from all around the world, focussing mainly on portuguese speakers, Brazil and Portugal.
- Developed strategies to maintain our KPIs on target and to ensure new participants adapt smoothly
Quality Lead
Teleperformance
05.2023 - Current
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
Quality Analyst
08.2019 - Current
- As Quality Analyst I worked within a team that continuously delivered feedback about real time processes and actions followed by the customer service experts, ensuring that the operation could get important information about what to prioritize on action plans.
ACCM
Teleperformance
12.2024 - 01.2025
- As ACCM for a global markets team, I led different projects that included the Quality and Training department on different levels and goals, ensuring that both monetary and performative goals were aligned and achieved.
Education
Universidad Nacional de Colombia
Bogotá01.2013
Google Project Management
Coursera
Google Data Science
Coursera
Google Data Analytics
Coursera
Coursera: Firm Level Economics
GoogleSkills
Leadership Skills
Quality Management
Communication Skills
Decision Making Skills
Corrective and Preventive Action
Team leadership
Efficiency enhancement
Data-driven decision making
Strategic Management
Carrying out Assessments
Multilingualism
KPI analysis
Timeline
ACCM
Teleperformance
12.2024 - 01.2025
Trilingual supervisor
11.2023 - Current
Quality Lead
Teleperformance
05.2023 - Current
Quality Analyst
08.2019 - Current
Google Project Management
Coursera
Google Data Science
Coursera
Google Data Analytics
Coursera
Universidad Nacional de Colombia
Coursera: Firm Level Economics