Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Ruan Leonardo de Azevedo Sales

Ruan Leonardo de Azevedo Sales

Trilingual Trainer
Bogotá

Summary

Trilingual Trainer (Portuguese/English/Spanish) with more than 1 year of experience developing high-performance teams in BPO environments, supported by 3 years in the industry. Designed and delivered onboarding programs that improved quality metrics by 20%+ through targeted coaching and KPI monitoring. Skilled in Microsoft 365 tools, compliance training, and fostering collaborative multicultural teams. Passionate about applying my leadership development experience to dynamic environments requiring multilingual coordination and process optimization.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Trilingual Trainer

Teleperformance
06.2024 - Current
  • Lead onboarding programs for 25+ content moderators across 3 languages, improving quality KPIs by 20%.
  • Develop and implement coaching frameworks to enhance team performance.
  • Collaborate with QA teams to create performance-tracking dashboards.
  • Conducted performance assessments and provided constructive feedback to enhance employee skill sets and job performance.
  • Developed and delivered training programs for new hires, ensuring adherence to company policies and operational standards.

Trilingual Content Moderator

Teleperformance
08.2022 - 07.2024
  • Reviewed and evaluated user-generated content to ensure adherence to community guidelines and policies.
  • Supported peers through coaching and peer learning initiatives.
  • Built a reputation for accuracy, collaboration, and team support in high-pressure environments.
  • Recognized as top performer in conflict resolution cases.


English Teacher

Alianza
03.2021 - 08.2022
  • Delivered personalized instruction to students from beginner to advanced levels using engaging, modern teaching methodologies.
  • Created inclusive learning environments promoting participation and consistent language progress.
  • Developed and implemented engaging lesson plans that catered to diverse learning styles and fostered student participation.
  • Facilitated classroom discussions that encouraged critical thinking and improved students' communication skills.

Bar Manager

Amarantha Pub
02.2017 - 01.2018
  • Managed day-to-day bar operations including team supervision, inventory, and customer service.
  • Trained and motivated a team of bartenders, ensuring a high standard of professionalism and compliance.
  • Led team of 5 in high-volume nightclub environment.
  • Implemented inventory system reducing waste by 25%

Junior Real Estate Agent

Real Imóveis
04.2014 - 06.2015
  • Guided clients through buying and selling processes by providing expert advice on property values, market conditions, and financing options.
  • Developed and maintained strong relationships with clients by ensuring open communication and addressing concerns promptly throughout transactions.
  • Managed multiple transaction timelines with 100% compliance, showing meticulous attention to regulatory protocols.
  • Trained clients on complex documentation, proving ability to simplify technical information.

Education

MBA - Business And People Management

Descomplica
Brazil (online)
05.2001 -

System Analysis & Development - BI & Big Data, UX, Frontend, Cybersecurity

Descomplica
01.2024 - 01.2027

Bachelor’s Degree - Rural Development and Food Security

Universidade Federal da Integração Latino-Americana (UNILA)
01.2016 - 01.2021

Technical Degree - Hospitality

Instituto Federal Fluminense (IFF)
01.2010 - 01.2014

Skills

  • Team Leadership & Performance Coaching
  • Onboarding & Learning Program Design
  • Performance Monitoring & Feedback
  • Conflict resolution and problem-solving abilities
  • Policy Implementation & Compliance
  • Fast-Paced Environment Skills
  • Cross-cultural Communication
  • KPI-Driven Process Optimization
  • Quality Assurance Frameworks
  • Microsoft 365 (Teams/Excel/Forms)
  • Attendance & Performance Tracking
  • Trilingual Team Leadership (Portuguese Native/English B2/ Spanish B2)

Timeline

Trilingual Trainer

Teleperformance
06.2024 - Current

System Analysis & Development - BI & Big Data, UX, Frontend, Cybersecurity

Descomplica
01.2024 - 01.2027

Trilingual Content Moderator

Teleperformance
08.2022 - 07.2024

English Teacher

Alianza
03.2021 - 08.2022

Bar Manager

Amarantha Pub
02.2017 - 01.2018

Bachelor’s Degree - Rural Development and Food Security

Universidade Federal da Integração Latino-Americana (UNILA)
01.2016 - 01.2021

Junior Real Estate Agent

Real Imóveis
04.2014 - 06.2015

Technical Degree - Hospitality

Instituto Federal Fluminense (IFF)
01.2010 - 01.2014

MBA - Business And People Management

Descomplica
05.2001 -

Similar Profiles

CREATE PROFILE
Ruan Leonardo de Azevedo SalesTrilingual Trainer