Akshit Mahajan
Colorado Springs
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at The BROADMOOR, Diamond Resort, enhancing guest experiences. Awarded as the best intern at Hyatt Regency Ludhiana, I demonstrated a robust work ethic and cash handling proficiency, significantly contributing to operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server
The BROADMOOR, 5 Star, 5 Diamond, AAA Resort
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Senior Bartender
The Purple Martini
05.2023 - 02.2024
- Learned Infusion methods and Clarified Cocktails.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both staff and patrons.
-
Bartender
US & US Bar Catering
01.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Intern
Hyatt Regency Ludhiana
12.2020 - 04.2021
- Awarded as best intern.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Hospitality Event And Tourism
Maulana Abdul Kalam Azad University of Technology
Kolkata, India07.2023
Diploma - Bartending
Kossmo
Kolkata, India03.2023
Diploma - Hotel Management
IIHM
Kolkata, India07.2022
Skills
- Upsale
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Server
The BROADMOOR, 5 Star, 5 Diamond, AAA Resort
04.2024 - Current
Senior Bartender
The Purple Martini
05.2023 - 02.2024
Bartender
US & US Bar Catering
01.2022 - 05.2023
Intern
Hyatt Regency Ludhiana
12.2020 - 04.2021
Bachelor of Science - Hospitality Event And Tourism
Maulana Abdul Kalam Azad University of Technology
Diploma - Bartending
Kossmo
Diploma - Hotel Management
IIHM
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