Megan Elhabrush
Colorado Springs
Summary
Food and beverage professional with history of optimizing operations and enhancing guest experiences. Proven track record of team collaboration and achieving operational goals. Reliable and adaptable, with strong skills in logistics and staff training.
Overview
7
7
years of professional experience
Work History
Food and Beverage Coordinator
Target
06.2024 - Current
- Conducted regular quality checks on food and beverages over 20 Super Targets throughout Colorado, ensuring consistent excellence in food safety and company standards.
- Trained new employees on company policies and procedures, leading to improved reliability, profitability and food safety.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Managed vendor relationships for the procurement of high-quality ingredients at competitive prices.
Executive Team Leader- Human Resources
Target
06.2022 - 06.2024
- Assisted executives in workforce planning; identifying gaps in resources or future staffing needs.
- Orchestrated company-wide events to boost morale, foster teamwork, and enhance overall job satisfaction levels among staff members.
- Collaborated with executive leadership to align HR strategies with organizational goals.
- Evaluated HR metrics regularly, identifying trends and making data-driven decisions for continuous improvement.
- Implemented an efficient onboarding process for new hires that promoted rapid acclimation into company culture.
- Reduced employee turnover rates by implementing proactive solutions addressing common issues.
- Developed succession planning initiatives to ensure ongoing leadership continuity within the organization.
- Facilitated open lines of communication between employees and management, promoting a positive work environment.
Executive Team Leader - Guest Experience
Target
07.2019 - 07.2022
- Trained and mentored new employees in company policies and procedures, leading to better team performance.
- Actively sought out feedback from guests through surveys and reviews, using this information to inform ongoing improvements in the quality of our services and offerings.
- Identified potential areas of inefficiency within existing processes, recommending strategic changes that led to significant time savings for both guests and staff members.
- Managed the resolution of complex guest issues, ensuring timely response and satisfactory outcomes for all parties involved.
- Established a culture of accountability among team members, empowering them to take ownership over their individual contributions while also fostering collaboration toward shared objectives.
- Liaised effectively with other departments, such as general merchandise and specialty sales, ensuring timely resolution of guest concerns and seamless guest experience throughout the entire store.
Management Trainee
Enterprise Rent-A-Car
07.2018 - 06.2019
- Manage a 400+ car fleet on daily operations to improve customer service, daily revenue, brand loyalty and employee development
- Built and maintained relationships with local body shops, dealerships, insurance companies and corporate accounts
- Reassigned to a struggling branch resulting in an increased ESQI (customer satisfaction score) of 9% over a 5-month period
- Exceeded company expectations based on a corporate employee evaluation matrix
- Appointed manager on duty and independently operated satellite branch location
Education
Bachelor of Science - Marketing and Management
Indiana University, Kelley School of Business
Indianapolis, Indiana05.2018
Skills
- Scheduling staff
- Problem resolution
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Conflict resolution
- Product knowledge
- Documentation
- Team development
- Complaint handling
- Staff training
Timeline
Food and Beverage Coordinator
Target
06.2024 - Current
Executive Team Leader- Human Resources
Target
06.2022 - 06.2024
Executive Team Leader - Guest Experience
Target
07.2019 - 07.2022
Management Trainee
Enterprise Rent-A-Car
07.2018 - 06.2019
Bachelor of Science - Marketing and Management
Indiana University, Kelley School of Business
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