Airton Martínez
Tecnólogo En Gestión Administrativa
Bucaramanga
Summary
Especialista en soporte a socios con una trayectoria comprobada en Perfiles & Soluciones Logísticas, destacando en la gestión de llamadas y la atención al cliente. Con habilidad para la resolución de problemas y la escucha activa, he resuelto eficazmente las quejas de los clientes, fomentando la fidelización y la repetición de compras, manteniendo mi profesionalismo en situaciones de alto estrés.
Overview
8
8
years of professional experience
Work History
Partner Support Specialist
Perfiles & Soluciones Logísticas
05.2021 - 03.2025
- Facilitated guest interactions through efficient handling of inquiries, assistance needs, and transactional services.
- Assisted with administrative tasks, including maintaining accurate records and managing documentation for logistics operations.
- Coordinated with vendors and partners to ensure timely delivery of goods and services.
- Handled transactional services, ensuring compliance with company policies and procedures.
- Provided support in preparing reports and monitoring operational expenses.
Customer Service Representative
Teleperformance
04.2020 - 05.2021
- Effectively managed customer concerns to sustain high-level service delivery.
Customer Service Representative
Accedo 24-7
05.2017 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
English Language
Praxis Academy
BucaramangaTecnólogo En Gestión Administrativa - Business Administration
Servicio Nacional De Aprendizaje SENA
Bucaramanga03.2022
Técnico En Salud Pública - Health Administration
Servicio Nacional De Aprendizaje SENA
Bucaramanga06.2016
Skills
Call Management
Customer Service Expert
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Active Listening
Multitasking Abilities
Timeline
Partner Support Specialist
Perfiles & Soluciones Logísticas
05.2021 - 03.2025
Customer Service Representative
Teleperformance
04.2020 - 05.2021
Customer Service Representative
Accedo 24-7
05.2017 - 12.2019
English Language
Praxis Academy
Tecnólogo En Gestión Administrativa - Business Administration
Servicio Nacional De Aprendizaje SENA
Técnico En Salud Pública - Health Administration
Servicio Nacional De Aprendizaje SENA
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