Summary
Overview
Work History
Education
Skills
Timeline
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Airton Martínez

Tecnólogo En Gestión Administrativa
Bucaramanga

Summary

Professional with strong background in partner support, adept at fostering productive relationships and driving success. Proven track record in addressing client needs and navigating complex situations with ease. Team-oriented with focus on clear communication, adaptability, and achieving tangible results. Skilled in conflict resolution, problem-solving, and delivering outstanding service.


Overview

8
8
years of professional experience

Work History

Partner Support Specialist

Perfiles & Soluciones Logísticas
05.2021 - 03.2025
  • Facilitated guest interactions through efficient handling of inquiries, assistance needs, and transactional services.
  • Assisted with administrative tasks, including maintaining accurate records and managing documentation for logistics operations.
  • Coordinated with vendors and partners to ensure timely delivery of goods and services.
  • Handled transactional services, ensuring compliance with company policies and procedures.
  • Provided support in preparing reports and monitoring operational expenses.

Customer Service Representative

Teleperformance
04.2020 - 05.2021
  • Delivered exceptional customer support to members, providers, and employers by resolving inquiries regarding benefits, claims, and eligibility with a focus on accuracy and empathy.
  • Processed and adjudicated a high volume of health insurance claims, maintaining compliance with HIPAA regulations and achieving a 98% accuracy rate.
  • Utilized internal systems (Salesforce) to document interactions, track cases, and ensure timely follow-up.
  • Consistently exceeded performance metrics, including call handling time, first-call resolution, and customer satisfaction targets.
  • Provided clear and compassionate communication to diverse populations, ensuring members understood their coverage, benefits, and next steps.

Customer Service Representative

Accedo 24-7
05.2017 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

English Language

Praxis Academy

Tecnólogo En Gestión Administrativa - Business Administration

Servicio Nacional De Aprendizaje SENA
03.2022

Técnico En Salud Pública - Health Administration

Servicio Nacional De Aprendizaje SENA
06.2016

Skills

  • Call Management

  • Customer Service Expert

  • Problem-Solving

  • Excellent Communication

  • Teamwork and Collaboration

  • Organization and Time Management

  • Active Listening

  • Multitasking Abilities

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Timeline

Partner Support Specialist

Perfiles & Soluciones Logísticas
05.2021 - 03.2025

Customer Service Representative

Teleperformance
04.2020 - 05.2021

Customer Service Representative

Accedo 24-7
05.2017 - 12.2019

Tecnólogo En Gestión Administrativa - Business Administration

Servicio Nacional De Aprendizaje SENA

Técnico En Salud Pública - Health Administration

Servicio Nacional De Aprendizaje SENA

English Language

Praxis Academy

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