Jefferson Dario Andres Pacheco Suarez
Bilingual Agent
Bucaramanga,SAN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO and restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Bilingual Customer Service Agent
Teleperfomance S.A
Bucaramanga, Santander
09.2021 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
Theater Director and Actor
El Maldito Impertinente Teatro
Bucaramanga, Santander
02.2018 - Current
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Reviewed scripts to determine most appropriate methods to use for directing both actors and crew members.
- Presented production ideas and determined creative scenarios for production and delivery.
Restaurant Waiter
Chicken Box Rotisserie
Bucaramanga, Santander
07.2016 - 01.2017
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Degree in Literature And Spanish Language - Education
Universidad Industrial De Santander
Bucaramanga, Santander 09.2016 - Current
High School Diploma -
Colegio Tecnico Industrial Jose Elias Puyana
Floridablanca, Santander 01.2014 - 11.2014
Skills
Problem-solving
Accomplishments
· Received at least 3 artistic scholarships for theatrical creation (departmental and national) so far last year.
Timeline
Bilingual Customer Service Agent
Teleperfomance S.A
09.2021 - Current
Theater Director and Actor
El Maldito Impertinente Teatro
02.2018 - Current
Degree in Literature And Spanish Language - Education
Universidad Industrial De Santander
09.2016 - Current
Restaurant Waiter
Chicken Box Rotisserie
07.2016 - 01.2017
High School Diploma -
Colegio Tecnico Industrial Jose Elias Puyana
01.2014 - 11.2014
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