Zurima Isabel Amaya Castillo
Bogota
Summary
Dynamic Dispatch Manager with a proven track record at Seymach Express, excelling in workflow planning and customer service. Enhanced operational efficiency through strategic route planning and process improvements, resulting in increased customer satisfaction. Skilled in DOT compliance and decision-making, adept at resolving issues and optimizing delivery schedules.
Experienced with coordinating and managing dispatch operations. Utilizes strong organizational skills and strategic planning to streamline processes and enhance efficiency. Track record of effective communication and problem-solving, ensuring timely and reliable service delivery.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
Seymach Express
09.2015 - 09.2024
- Oversaw daily dispatch operations, ensuring timely and accurate deliveries.
- Managed team performance, providing training and support to improve efficiency.
- Developed and implemented process improvements to streamline dispatch workflows.
- Coordinated with drivers and clients to resolve issues and optimize routes.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Scheduled deliveries and pickups according to customer needs.
Education
Nursing Assistant - Nursing
02-2007
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Decision-making
- Customer service
- Route planning and adjustment
- Quality control
- Supply chain
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Dispatch Manager - Seymach Express
09.2015 - 09.2024
San Rafael - Nursing Assistant, Nursing