Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoey Haaksma

Parker

Summary

Dedicated hospitality professional with over a decade of experience in front-of-house operations within fast-paced, customer-facing environments. Holds a B.A. in Communication with a Marketing minor from Metropolitan State University of Denver (2022). Recognized for a strong work ethic, consistency, and persistence in delivering exceptional service while fostering team and individual success. Eager to advance into a long-term career that leverages communication skills, customer experience expertise, critical thinking abilities, and a commitment to continuous improvement. Passionate about creating memorable experiences for guests and clients while driving operational excellence.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Kimpton Claret Hotel by IHG, Halo Rooftop Bar
03.2025 - Current
  • Provide exceptional guest experiences as both a bartender and cocktail server at the hotel's upscale rooftop bar, specializing in handcrafted cocktails, premium spirits, and personalized service.
  • Work collaboratively with hotel staff to coordinate and serve private events, including corporate functions, wedding receptions, and social gatherings.
  • Maintain extensive knowledge of seasonal cocktail menus, wine pairings, and food offerings to elevate the guest experience and drive sales.
  • Assist in event setup and managing high quality services to ensure smooth execution and client satisfaction.

Server/Bartender

Jing Restaurant
04.2021 - 02.2025
  • Delivered high-end dining and beverage service in a fast-paced, upscale Asian fusion restaurant known for its luxury ambiance and VIP clientele.
  • Excelled in multiple front-of-house roles, including cocktail service in the lounge, full-service dining in the main restaurant, and bartending behind a high-volume, craft-focused bar.
  • Demonstrated deep knowledge of menu items, wine pairings, sake selections, and specialty cocktails to provide tailored recommendations and maximize guest satisfaction.
  • Built strong rapport with regulars and new guests alike, ensuring a memorable and personalized dining experience.

Server/Bartender

California Pizza Kitchen
05.2019 - 04.2021
  • Managed high volumes of multitasking takeout/curbside orders, dining room service and crafting alcoholic and nonalcoholic beverages for guests with accuracy, efficiency, and professionalism.
  • Assisted in training new team members on bar procedures and customer service standards.
  • Maintained strong knowledge of menu items, promotions, and ingredients to assist guests with dietary or allergen concerns.
  • Exceeded sales targets by 25% by recommending add-ons and up-selling promotional gift cards.

Server

PF Changs
05.2016 - 04.2019
  • Provided knowledgable and hospitable service including taking orders, running food, and handling payments all while ensuring guest satisfaction .
  • Upheld the responsibility of opening and closing the restaurant efficiently and effectively.
  • Consistently performed among the top servers for having the highest check average and highest tip percentage.
  • Formed public relations with guests who consistently came back to dine in with me.

Education

BA in Communication -

Metropolitan State University
Denver, CO
12.2022

Associates of Arts -

Arapahoe Community College
Parker, CO
05.2019

Associates of Arts -

Community College of Aurora
Aurora, CO
05.2018

Skills

  • Exceptional guest service and interpersonal communication
  • High attention to detail and managing multiple tasks under pressure
  • Ability to resolve issues and manage difficult situations professionally
  • Strong organizational habits and time management
  • Collaborative team player with experience supporting and training peers
  • Adaptable and dependable with strong work ethic
  • Confident verbal communication and active listening

Timeline

Server/Bartender

Kimpton Claret Hotel by IHG, Halo Rooftop Bar
03.2025 - Current

Server/Bartender

Jing Restaurant
04.2021 - 02.2025

Server/Bartender

California Pizza Kitchen
05.2019 - 04.2021

Server

PF Changs
05.2016 - 04.2019

BA in Communication -

Metropolitan State University

Associates of Arts -

Arapahoe Community College

Associates of Arts -

Community College of Aurora

Similar Profiles

CREATE PROFILE
Zoey Haaksma