ZOEY ANGELL
Denver
Summary
Customer-focused Server/Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Working on Getting Bartending Certificate
Overview
8
8
years of professional experience
Work History
Server/Manager
My Sisters Attic
01.2018 - Current
- All Serving Duties
- Some Managerial Duties
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Cultivated warm relationships with regular customers.
Server/Waiter
Brooks Tavern
01.2023 - 06.2023
- Answer all calls and handle situations accordingly
- Customer Service
- Point of entry/contact for all customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- etc
Building Manager and Marketing/Sales
PeaceFul Choice
01.2019 - 01.2021
- Monitor 10+ employs through online means, as well as in person
- Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives
- Monitor and maintain brand consistency across all marketing channels and materials
- Inventory tracking on massive scale
- Customer service duties.
Crew Member
AMC Theatres
01.2017 - 01.2020
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
BEAR CREEK HIGH SCHOOL
Skills
- Customer Service
- Marketing
- Sales
- Leadership
- Critical Thinking
- Restaurant Operations
- Casual dining services
- Team Training
References
Celeste Forey, 7202271932, s5118@mac.com
Timeline
Server/Waiter
Brooks Tavern
01.2023 - 06.2023
Building Manager and Marketing/Sales
PeaceFul Choice
01.2019 - 01.2021
Server/Manager
My Sisters Attic
01.2018 - Current
Crew Member
AMC Theatres
01.2017 - 01.2020
High School Diploma -
BEAR CREEK HIGH SCHOOL
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