Zoe Hafner
Lakewood
Summary
Dedicated server with a strong work ethic and exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest engagement and recognized for multitasking capabilities through many promotions and customer reviews.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cocktail Server/Restaurant Server
Washington Parke Grille
08.2022 - 05.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Take-Out Specialist/ Expo
Maggiano's Little Italy
02.2022 - 08.2022
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Contributed to team efficiency by assisting other staff members during peak hours when needed.
Hostess/ Take Out Specialist
Red Lobster
10.2019 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Aviation And Aerospace Sciences
Metropolitan State University of Denver
Denver, CO12-2025
High School Diploma -
Green Mountain High School
Lakewood, CO05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling and quick math skills
- Guest engagement
- Professional appearance
- Multitasking and organization
Timeline
Server
Olive Garden
08.2023 - Current
Cocktail Server/Restaurant Server
Washington Parke Grille
08.2022 - 05.2023
Take-Out Specialist/ Expo
Maggiano's Little Italy
02.2022 - 08.2022
Hostess/ Take Out Specialist
Red Lobster
10.2019 - 10.2021
Bachelor of Science - Aviation And Aerospace Sciences
Metropolitan State University of Denver
High School Diploma -
Green Mountain High School
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