Zharia Williams
Colorado Springs
Summary
Creative and ambitious Communications graduate with strong communications skills, teamwork, and excellent interpersonal skills with a strong work ethic; performed internship with Mark Pagalia. I will leverage my creativity, and hard and soft skills in communications and marketing to help your organization create media and marketing materials to meet business goals.
Overview
1
1
year of professional experience
Work History
Optician Assistant
Just For Kids Eyewear
Colorado Springs
02.2024 - 08.2024
- Provided customer service to patients
- End of day (EOD) balancing of accounts and balance billing for Accounting System
- Collected insurance co-pays, verified, and updated insurance information
- Scheduled appointments and performed patient coordination for contact lens fitting
- Optician experience with contact lens fitting and eye glass fitting
- Sales experience for contacts and eyeglasses
- Receptionist skills in greeting patients, answering phones and making follow up calls
- Experience in executing phone calls according to HIPPA guidelines
- Experience with EHR/PRO Systems Nextech and MircoMD
Crew Member
Five Guys Burgers & Fries
COLORADO SPRINGS
06.2023 - 02.2024
- Worked well with teammates and accepted coaching from the management team.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
BA - Strategic Communication, Marketing Minor
UCCS
Colorado Springs, CO12.2025
Skills
- Public Speaking
- Interpersonal Skills
- Purposeful Messaging
- Analytical & Critical Thinking
- Negotiation Skills
- Persuasive Speaking and Writing
- Project Management
- Organizational Content & Creative Hard Skills
- Digital Marketing Techniques
- Adaptability
- Problem Solving
- Marketing & Sales Skills
References
- Sean Forrest, Assistant Professor of Film Studies & Film History, sforrest@uccs.edu, 719-338-0714
- Mark Paglia, UCCS Communications Professor, 719-360-8781, Performed internship for credit with this professor
- Tess Stanton, UCCS Graduate Assistant Public Speaking Class, 719-466-3292
Timeline
Optician Assistant
Just For Kids Eyewear
02.2024 - 08.2024
Crew Member
Five Guys Burgers & Fries
06.2023 - 02.2024
BA - Strategic Communication, Marketing Minor
UCCS