Summary
Overview
Work History
Education
Skills
Timeline
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Zariya Lateef

Aurora,CO

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Red Robin and Raising Canes. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in managing seating arrangements and utilizing POS software to streamline operations. Committed to fostering teamwork and maintaining a welcoming atmosphere for all patrons.

Overview

2
2
years of professional experience

Work History

Host

Red Robin
04.2024 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Crew Member

Raising Cane's Restaurants
02.2022 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Bachelor of Science - Psychology On A Pre-dental Track

Colorado State University
Fort Collins, CO
05-2028

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • Professional appearance
  • POS software
  • Telephone reception
  • Seating arrangements
  • Verbal and written communication

Timeline

Host

Red Robin
04.2024 - 07.2024

Crew Member

Raising Cane's Restaurants
02.2022 - 07.2024

Bachelor of Science - Psychology On A Pre-dental Track

Colorado State University

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Zariya Lateef