Zanrry Lesmes Casas

• Taking calls to assist Frontier ISP customers with their home internet & phone service inquiries, bill explanation, cross sales and support
• Identified issues, analyzed information and provided solutions to problems
• Demonstrated respect, friendliness and willingness to help wherever needed
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

• Years field experience with professionals from many walks of life, also with youngsters ranging from ages 6 to 19; emphasizing in visual interpretation through verbal and listening skills rather than translation
• Organized and detail-oriented with a strong work ethic
• Identified issues, analyzed information and provided solutions to problems

• ISM customers with their mobility, home internet and tv service needs, bill explanation, equipment upgrades, sales and service support, provide floor support and track trainees improvements
• Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization
• Responded to customer requests for products, services, and company information

22 + years field experience with professionals from many walks of life, also with
youngsters ranging from ages 6 to 19; emphasizing in visual interpretation
through verbal and listening skills rather than translation