Zaira Sotelo
Greenwood Village
Summary
Results-oriented professional with a proven track record, adept at providing exceptional customer service and managing multiple tasks efficiently. Skilled in cash handling and leveraging effective communication to enhance customer satisfaction. Demonstrates a commitment to improving customer experiences and operational efficiency.
Overview
8
8
years of professional experience
Work History
Personal Banker
FirstBank
Aurora
01.2020 - 12.2024
- Processed deposits/withdrawals while maintaining a balanced cash drawer
- Conducted and managed wire order agreements, payment requests, dispute forms, and account openings and closings
- Assisted clients with tasks such as reordering a debit card, setting up a direct deposit or updating addresses, while complying with all policies, procedures, and banking requirements
- Educated clients on the usage of technology self-service options such as the Mobile App, and ATMs to complete their banking needs
- Performed branch operations such as managing cash devices including the cash vault and ATM
Receptionist
Law Office of Angela Corral
Englewood
01.2017 - 01.2020
- Scheduled and confirmed appointments for clients, and meetings for management team
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents and rearranging schedules as requested
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Handled customer inquiries and complaints, providing timely and appropriate solutions
Education
Bachelor of Science - Accounting
University of Denver
Denver, CO12-2025
Skills
- Spanish fluency
- Customer service
- Product sales
- Strong verbal and written communication
- Exceptional organizational abilities
- Ability to thrive in a fast paced environment
Timeline
Personal Banker
FirstBank
01.2020 - 12.2024
Receptionist
Law Office of Angela Corral
01.2017 - 01.2020
Bachelor of Science - Accounting
University of Denver