Zackary Kilgore
Colorado Springs
Summary
Dynamic Major Repair Specialist at Penske Truck Leasing with a proven track record in enhancing customer satisfaction and streamlining maintenance processes. Skilled in problem-solving and effective communication, I foster teamwork while ensuring timely repairs and high-quality service. Committed to continuous learning and adapting to industry advancements for optimal performance.
Overview
6
6
years of professional experience
Work History
Major Repair Specialist
Penske Truck Leasing
10.2022 - Current
- Collaborated with manufacturers to stay updated on the latest product developments, ensuring up-to-date knowledge on device specifications and repair methods.
- Continuously expanded technical knowledge by attending industry conferences, webinars, and workshops to stay up-to-date on latest trends and advancements in the repair field.
- Established a strong rapport with customers, ensuring clear communication and understanding of their repair needs.
- Fostered a positive work environment through open communication channels and constructive feedback mechanisms within the team.
- Provided expert consultations to clients, recommending appropriate repair solutions based on device condition and budget constraints.
Maintenance Supervisor
Penske Truck Leasing
09.2020 - 10.2022
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 7-16employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
Service Administrator
Penske Truck Leasing
07.2019 - 09.2020
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
Education
High School Diploma -
Falcon High School
Peyton, CO05-2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Timeline
Major Repair Specialist
Penske Truck Leasing
10.2022 - Current
Maintenance Supervisor
Penske Truck Leasing
09.2020 - 10.2022
Service Administrator
Penske Truck Leasing
07.2019 - 09.2020
High School Diploma -
Falcon High School
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