Zachary Wilson
Denver
Overview
10
10
years of professional experience
Work History
Implementation Specialist
Nomad
04.2022 - Current
- Managed upwards of 250 accounts concurrently, maintaining strong customer relationships, fostering trust and confidence, resulting in 49% of the business accounts being successful.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Collaborate with cross-functional teams to design and implement scalable support processes, to deliver a seamless customer experience that constantly exceeds expectations.
Flight Attendant / Promotional Team Brand Ambassador
Alaska Airlines
03.2016 - 04.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a cheerful and positive attitude.
- Effectively communicated with proper channels to ensure utmost customer care and maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Server
Olive Garden
05.2015 - 03.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Marketing
University of Alabama At Birmingham
Birmingham, ALSkills
- Customer Relationship Management
- Project execution
- Effective communication
- Effective team leadership
- Adaptability and Flexibility
- Effective team cohesion
- Client training
- Issue resolution
- Software implementation
Timeline
Implementation Specialist
Nomad
04.2022 - Current
Flight Attendant / Promotional Team Brand Ambassador
Alaska Airlines
03.2016 - 04.2022
Server
Olive Garden
05.2015 - 03.2016
Bachelor of Science - Marketing
University of Alabama At Birmingham
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