Zachary Vendegna
WESTMINSTER
Summary
Dynamic Sales Service Representative with a proven track record at Cintas, excelling in customer service and training. Cultivated strong client relationships, enhancing loyalty and driving repeat business. Leveraged product knowledge to effectively cross-sell, achieving significant sales growth while fostering teamwork and problem-solving among staff.
Overview
8
8
years of professional experience
Work History
Sales Service Representative
Cintas
06.2022 - Current
- Managed customer inquiries to ensure timely resolution and high satisfaction levels.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Participated in ongoing training sessions and workshops to stay current with industry best practices, product enhancements, and emerging sales techniques.
- Trained 5+ new representatives on product knowledge, company policies and customer service protocols.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Shift Supervisor
Qdoba
03.2018 - 05.2022
- Supervised daily operations, ensuring compliance with quality standards and service protocols.
- Trained and mentored 20+ staff members on food preparation, equipment usage and customer service techniques.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Monitored employee performance, providing feedback to enhance team productivity and morale.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Westminster High School
Westminster, COSkills
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Product knowledge
- Training new employees
Timeline
Sales Service Representative
Cintas
06.2022 - Current
Shift Supervisor
Qdoba
03.2018 - 05.2022
High School Diploma -
Westminster High School