Zachary Ruiz
Colorado Springs
Summary
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
AI Data Trainer
Data Annotation
01.2024 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service Representative
Progressive Insurance
09.2019 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Gas Fireplace Technician
The Fireplace Doctor
09.2018 - 09.2019
- Improved equipment performance by conducting regular maintenance and troubleshooting issues.
- Executed installation processes to ensure proper setup and functionality of systems.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Warehouse Associate
Drive In Auto Sound
07.2016 - 09.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained clean, orderly work environment free of hazards.
Audio Visual Technician
Buddha Boys Audio Visual
08.2014 - 07.2016
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
Education
Certificate of Technical Studies - Audio Engineering
Conservatory of Recording Arts And Sciences
Gilbert, AZ05-2013
Skills
- Analytical Problem-Solving
- Detail-Oriented Approach
- Effective Time Management
- Skilled in Task Management
- Logical Reasoning Skills
Timeline
AI Data Trainer
Data Annotation
01.2024 - Current
Customer Service Representative
Progressive Insurance
09.2019 - 01.2024
Gas Fireplace Technician
The Fireplace Doctor
09.2018 - 09.2019
Warehouse Associate
Drive In Auto Sound
07.2016 - 09.2018
Audio Visual Technician
Buddha Boys Audio Visual
08.2014 - 07.2016
Certificate of Technical Studies - Audio Engineering
Conservatory of Recording Arts And Sciences
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