Zachary Meese
Dover
Summary
A results-oriented operations and sales professional, adept at exceeding customer expectations and driving growth through exceptional service delivery. Recognized for project management and orchestrating seamless customer onboarding experience, characterized by meticulous attention to detail and organization finesse. Committed to driving revenue growth by elevating customer satisfaction levels and fostering long-term relationships. Possesses a rich and diverse background in project management related to logistics marked by consistent excellence across various roles, indicative of a strong foundation and adaptability in the industry.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Account Executive
Sworkz
Dover, Ohio
10.2023 - Current
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Met existing customers to review current services and expand sales opportunities.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads, leading to 15% company growth.
Solutions Manager - Americas
MNX Global Logistics
Remote, United States
01.2021 - 06.2023
- Created tailored logistics strategies to ensure smooth integration of high-value clients, managing portfolios surpassing $250k PAR, averaging $1 Million per opportunity.
- Collaborated closely with sales, pricing assurance, and operations to compose persuasive RFP responses, pivotal in securing new business opportunities.
- Directed multifaceted projects spanning pricing, operations, and business development across departments, driving organizational expansion.
- Fostered enduring customer relationships through trust, delivery of exceptional service, and adept problem-solving.
- Traveled heavily to customer locations in Aerospace and Life Sciences verticals
International Operations Manager
Airspace Technologies
Remote, United States
10.2018 - 12.2020
- Orchestrated the development and execution of a 'next-flight-out' logistics program, significantly expanding Airspace's operational boundaries into Canada and Western Europe.
- Cultivated and nurtured strategic alliances with airline and ground partners, expanding our vendor network and enhancing operational capabilities to meet evolving demands effectively and at scale.
- Established Standard Operating Procedures (SOPs) for the operations team , providing structured guidelines and oversight for a workforce exceeding 15 members, optimizing efficiency and ensuring operational excellence.
- Leveraged expertise in logistics management to streamline processes and mitigate operational challenges, contributing to sustained business success and organizational resilience.
International AOG Supervisor
Sterling Courier
Herndon, Virginia
02.2016 - 10.2018
- Oversaw Sterling's dynamic operations team comprised of 10 logistics coordinators, orchestrating seamless operations during peak hours across APAC and EMEA regions, optimizing productivity and resource allocation.
- Demonstrated adeptness in addressing and resolving Quality Assurance
escalations from internal and external stakeholders, proficiently troubleshooting shipment issues to ensure timely and satisfactory resolution. - Functioned as key liaison between upper management and the international operations team, facilitating transparent communication channels and fostering collaboration to drive organizational cohesion and efficiency.
- Leveraged leadership acumen and logistics expertise to implement strategic initiatives aimed at enhancing operational performance and customer satisfaction, contributing to sustained success and growth of business.
AOG Coordinator, Purchasing & Logistics
NetJets, Inc
Columbus, OH
05.2012 - 01.2016
- Responsible for procuring aircraft maintenance materials and next-flight-out logistical solutions for downed aircraft in NetJets, Inc.'s fleet in order to return aircraft to service.
- Diligently maintained warranty compliance for SPEX material sourcing, guaranteeing operational efficiency while minimizing costs.
- Collaborated seamlessly with Maintenance Control and Line Planning teams to optimize aircraft availability and proactively mitigate check maintenance and AOG (Aircraft on Ground) events, contributing to NetJets 97% flight availability.
Education
Bachelor of Arts - Sociology
Muskingum University
New Concord, OH 08.2006 - 4 2011
Skills
Project Management
Airfreight Supply Chain Management
Operations Support
Sales Support
Team Leadership
Customer Service
Pricing Assurance
Microsoft Suite
B2B Sales
Effective Time Management
Workforce Management
Client Relationship Building
Details
Dover, OH, United States of America, 330-447-9342, zachdmeese@gmail.com
Accomplishments
- Orchestrated the State of Kansas' COVID-19 Vaccine Distribution
- Created an International NFO Logistics network
- Resolved product issue through consumer testing.
- Documented and resolved line maintenance cost which led to an overall 30% cost reduction in shipping.
Timeline
Account Executive
Sworkz
10.2023 - Current
Solutions Manager - Americas
MNX Global Logistics
01.2021 - 06.2023
International Operations Manager
Airspace Technologies
10.2018 - 12.2020
International AOG Supervisor
Sterling Courier
02.2016 - 10.2018
AOG Coordinator, Purchasing & Logistics
NetJets, Inc
05.2012 - 01.2016
Bachelor of Arts - Sociology
Muskingum University
08.2006 - 4 2011
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