Zachary Marris
Denver
Summary
- Organized and dependable candidate successful at managing multiple priorities with experience as a Pickup and Delivery Truck Driver.
- Experience as a Contact Tracer with a detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data, as well as maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Navigated complex contact-tracing software, systems and policy to effectively help stop the spread of Covid-19.
- An experienced Customer Service Representative with over 9 years in Guest Services. Excellent reputation for resolving problems and improving customer satisfaction.
- Dedicated Mentor to children and teens dealing with mental health and/or trauma. Good communicator, activity planner and problem-solver.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Electrical Equipment Delivery/Driver, Warehouse Orders
City Electric Supply
08.2023 - Current
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Maintained strong relationships with electricians through proactive communication and personalized service.
Pickup and Delivery Driver
FedEx Ground
02.2023 - 08.2023
- Completed rush pickups and deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Contact Tracer
New York Department Of Health
01.2021 - 02.2022
- Investigated and identified confirmed and suspected coronavirus cases, documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Demonstrated compassion-oriented problem solving when dealing with uncooperative or distressed contacts.
Skill Builder
The Salvation Army
12.2019 - 07.2020
- Followed and implemented service plans as written to offer immediate and intensive services to children ages 0-21 with behavioral health needs.
- Assisted child/youth in developing and applying skills in a natural setting in order to foster and promote the developmental skills for child/youth to become competent going into adulthood while working towards improving relationships with those around them.
- Services occurred in a range of settings including community locations where the child/youth socializes, lives, works, attends school, and/or engages in services.
- Documented all case activity in accordance with Medicaid billing and agency standards.
- Collaborated with providers on established treatment plans.
IT Help Desk
Finger Lakes Community College
09.2018 - 05.2019
- Provided support to faculty and students regarding programs such as Microsoft Office, Blackboard, Excel, and Webadvisor on Windows, Mac, iOS, and Android operating systems.
- Opened and closed the computer lab as well as connected each computer to the school network.
- Provided support to new students by assisting them in setting up all of their accounts and leading them through each process.
- Set up projectors and computers in classrooms and supported professors with technical needs.
Education
High School Diploma -
Liverpool High School
Liverpool, NY 09.2011 - 06.2015
Skills
Delivery Truck Driver
Contact Tracing
Guest Services
Mentoring Youth
Volunteer Experience
Operation Southern Comfort
• Helped build homes for Hurricane Katrina victims.
• Planted trees to help prevent erosion.
Campfire USA
• Guided campers, ages 5 - 12, through camp-wide activities.
• Assisted children with emotional and developmental delays.
Humane Society of Central New York
• Cleaned animal cages.
• Helped sort and stock donations.
Timeline
Electrical Equipment Delivery/Driver, Warehouse Orders
City Electric Supply
08.2023 - Current
Pickup and Delivery Driver
FedEx Ground
02.2023 - 08.2023
Contact Tracer
New York Department Of Health
01.2021 - 02.2022
Skill Builder
The Salvation Army
12.2019 - 07.2020
IT Help Desk
Finger Lakes Community College
09.2018 - 05.2019
High School Diploma -
Liverpool High School
09.2011 - 06.2015
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