Zachary Cunningham
Denver
Summary
Experienced cashier and ice cream scooper with a strong background in cash handling, customer service, and problem-solving. Proficient in cash register operation, POS systems, and ID verification. Skilled in providing efficient and courteous service, resolving customer complaints, and recommending additional items. Demonstrated ability to maintain a clean and organized workspace while balancing drawers and restocking products. Excellent communication and time management skills.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
3
3
years of professional experience
Work History
Host/Restaurant Busser
Rio Grande Resturant
10.2025 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
CASHIER
Golf galaxy
10.2022 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Built and maintained positive working relationships with co-workers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Resolved and de-escalated issues to address customer concerns.
ICE CREAM SCOOPER
Sweet cow ice cream
09.2023 - 07.2024
- Cleaning and keeping the store tidy
- Engaging with customers
- Keeping relationships and friends in the work place
- Using problem solving skills to complete special order requests from customers
- Demonstrated proficiency in scooping a variety of ice cream flavors with precision and accuracy.
- Performed daily cleaning tasks, such as mopping floors, washing dishes, and sanitizing equipment.
- Coordinated special orders for customers in a timely manner.
- Adhered to all health department regulations regarding food safety procedures.
- Restocked shelves with fresh merchandise on a regular basis.
- Trained new employees on store policies and processes related to the job role.
- Achieved top sales performance by recommending additional items to customers.
- Managed inventory levels and communicated supply needs promptly.
- Arranged tables and decorations according to instructions.
- Served customers in eating places that specialized in fast service and inexpensive carry-out food.
- Prepared and deliver meals to individuals with special dietary needs.
- Notified kitchen personnel of shortages and special orders.
- Collected and returned dirty dishes to kitchen for washed.
- Organized eating, service, and kitchen areas.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Accepted payment from customers and made change as necessary.
- Communicated with customers regarding orders, comments, and complaints.
- Reported accidents and injuries to minimize threats to health or environment.
- Built sundaes and other creations by offering selection of ice creams, syrups, and toppings.
- Greeted customers in a friendly and professional manner to boost loyalty.
- Maintained a clean and well-organized workspace.
- Communicated with co-workers and management to properly serve guests.
- Provided friendly, courteous service that exceeded customer expectations.
- Utilized excellent communication skills to build relationships with customers.
- Organized work area according to company guidelines for maximum efficiency.
- Resolved conflicts between customers or coworkers diplomatically and professionally.
- Developed strong product knowledge to answer customer inquiries effectively.
- Adapted well to changing circumstances while remaining focused on tasks at hand.
- Assisted coworkers in completing assigned tasks when needed.
- Set up displays to showcase products attractively for customers.
Education
HIGH SCHOOL DIPLOMA -
South High School
Denver, CO05.2024
Skills
- Cash Register Operation
- ID Verification
- Cash Handling
- Customer Service
- Product Recommendations
- Product restocking
- Loss Prevention
- Retail Merchandising
- Time management skills
- Payment posting
- Point of Sale proficiency
- Point-of-sale system operation
- Cash handling and management
- Customer Relations
- POS Systems
- Returns processing
- Payment Collection
- Payment Processing
- Customer Assistance
- Drawer balancing
- Checkout monitoring
- Reports and documents
- Cash Management
- Issue Resolution
- Product Knowledge
- Purchase assistance
- Written and verbal communication
Awards & Honors
Academic student of the year in 7th grade
Timeline
Host/Restaurant Busser
Rio Grande Resturant
10.2025 - Current
ICE CREAM SCOOPER
Sweet cow ice cream
09.2023 - 07.2024
CASHIER
Golf galaxy
10.2022 - Current
HIGH SCHOOL DIPLOMA -
South High School