Zach Stillman
Elizabeth
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Fourth
03.2022 - Current
- Responsible for owning the relationship of 45+ accounts generating over $1.5M in ARR, driving retention and renewals by engaging the C-Suite to ensure they consistently recognize the value and use case for their business.
- Net Retention – 2024 YTD: 103%; 2023: 111%
- MBOs completed at 100% every quarter (15 Strategic Activities, 5 Business Reviews, and 3 Joint Success Plans)
- Increased end-user adoption by as much as 40% through best practice, webinar, and training sessions
Sales Development Representative
OpenTable
04.2021 - 02.2022
- Generated sales by assisting (6) Account Executives with prospecting and competitor analysis within an assigned territory in the southeastern United States.
- Quota Attainment (Q4 2021): 135%
- Identified and nurtured quality prospects to yield a high percentage of closed accounts, achieving a successful closing rate as high as 85% of generated leads in a single month.
Sales Manager
PSAV
07.2018 - 03.2020
- Represented a diverse book of client relationships to showcase audio-visual and event services across a variety of industries at large-scale hotel chains.
- Exceeded YOY revenue target by 126% in 2019.
- Recognized as Sales Manager of the Month on four separate occasions.
Sales Coordinator
PSAV
11.2017 - 06.2018
- Consulted and advised non-profit and local associations on special event services valued at as much as $10K per event, creating sales and implementation plans to set goals and ensure execution aligned with the client’s established vision.
Education
BBA -
University of Mississippi
05-2015
Skills
- Customer Retention
- Best Practice Sessions
- Escalation Management
- User Training
- Salesforce
- SQL
Timeline
Customer Success Manager
Fourth
03.2022 - Current
Sales Development Representative
OpenTable
04.2021 - 02.2022
Sales Manager
PSAV
07.2018 - 03.2020
Sales Coordinator
PSAV
11.2017 - 06.2018
BBA -
University of Mississippi
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