Zach Dilillo
Broomfield
Summary
I have nearly eight years of management experience. My experience in management has helped me develop my problem-solving skills, time management skills, and customer service skills. My problem-solving skills also apply to solving employee disagreements, as well as making sure that employees stay mtoviated an on track while on the job.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Blackjackpizzadenver
Thornton, CO
10.2023 - Current
- Trained employees on food safety.
- Trained employees on proper customer service behavior.
- Managed inventory.
- Resolved customer complaints and maintained a high level of customer satisfaction.
Manager
Dominos Pizza Inc.
Broomfield, CO
07.2018 - 10.2023
- Trained employees on proper customer service and food safety.
- Worked in several positions when necessary, including being a delivery driver
- Resolved customer complaints effectively and retained a high level of customer satisfaction
- Hired several customer service representatives.
Education
Bachelor of Arts - Political Science
Metropolitan State University of Denver
Denver, CO05-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
While working at Domino's, I helped improve the store's overall efficiency and helped ensure the store got several 5-star scores from our internal audits.
Certification
I am currently ServSafe certified.
Timeline
Manager
Blackjackpizzadenver
10.2023 - Current
Manager
Dominos Pizza Inc.
07.2018 - 10.2023
Bachelor of Arts - Political Science
Metropolitan State University of Denver