Zachary Devine
Littleton
Summary
Dedicated maintenance and operations professional with 5 years of experience in the ice rink industry, specializing in facility upkeep, ice maintenance, and customer service. Skilled in supervising staff, resolving customer concerns, and operating equipment such as Zambonis and other ice resurfacing machinery to ensure safe, high-quality ice conditions. Recognized for strong problem-solving abilities, hands-on technical expertise, and a commitment to providing excellent customer experiences. Passionate about working in sports and recreation environments, with a proven ability to balance operational efficiency and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Maintenance Specialist Supervisor
South Suburban Parks & Recreation
01.2025 - Current
- Act as the primary decision-maker during night operations, resolving issues independently and ensuring smooth facility performance after hours.
- Manage nightly facility operations, including securing and closing the building while ensuring all safety and compliance protocols are followed.
- Supervise and direct staff during evening shifts, monitoring task completion, productivity, and adherence to established standards.
- Deliver customer service by addressing and resolving ice-related concerns, providing timely assistance to ensure a positive guest experience.
- Operate, maintain, and troubleshoot ice resurfacing equipment (Zamboni) and other specialized machinery to maintain safe, high-quality ice conditions.
- Perform preventative maintenance, troubleshooting, and repairs on facility equipment, systems, and infrastructure to minimize downtime.
Rink Manager
Moorhead Parks & Rec
02.2021 - 01.2025
- Develop and implement programs and activities at the rink to attract more visitors and increase revenue.
- Plan and organize ice maintenance schedules to ensure the rink is safe and in optimal condition for use by the public.
- Manage and maintain the rink’s facilities and equipment to ensure they are in good condition and meet safety standards.
Ticket & Group Sales Intern
Fargo Moorhead Redhawks
04.2024 - 09.2024
- Managed ticket sales and group bookings, enhancing fan experience and driving revenue growth for Fargo Moorhead Redhawks during the baseball season.
- Developed creative promotional ideas for group sales, leading to new partnerships with local businesses and community organizations.
- Assist with pre-game preparations, including setting up promotional materials and ensuring the stadium is ready for fans. During the game, support various departments, such as guest services and marketing, by helping to coordinate events and engaging with fans. Post-game, contributed to the cleanup, and assist with any necessary reporting or data collection for the team's operations.
Golf Course Grounds crew
Fargo Parks and Rec
04.2023 - 10.2023
- Assisted manager in maintaining professional-like facilities.
- Communicated effectively with supervisors or managers regarding course conditions and maintenance needs.
- Maintained the professional standard for one of the highest-rated golf courses in Fargo.
Lifeguard
Mandan Parks & Rec
05.2020 - 09.2020
- Ensure the safety of all pool patrons by actively monitoring the swimming area and responding quickly to potential hazards or emergencies.
- Maintain a safe swimming environment for all patrons by enforcing rules and regulations.
- Provide exceptional customer service by addressing the needs and concerns of pool patrons in a professional and helpful manner.
- Provide first aid and perform CPR as necessary in the event of an emergency.
Education
Associates in Business and Sports Management -
Minnesota State Community and Technical College
Moorhead, MN08.2025
Bachelor Degree in Business Management - undefined
Concordia University Moorhead
Moorhead, MN08.2022
High school diploma - undefined
Bismarck Highschool
Bismarck, ND05.2020
Skills
- Communication
- People Skills/Customer Service
- Problem Solving
- Excel/Word/PowerPoint
- Adaptability
Timeline
Maintenance Specialist Supervisor
South Suburban Parks & Recreation
01.2025 - Current
Ticket & Group Sales Intern
Fargo Moorhead Redhawks
04.2024 - 09.2024
Golf Course Grounds crew
Fargo Parks and Rec
04.2023 - 10.2023
Rink Manager
Moorhead Parks & Rec
02.2021 - 01.2025
Lifeguard
Mandan Parks & Rec
05.2020 - 09.2020
Bachelor Degree in Business Management - undefined
Concordia University Moorhead
High school diploma - undefined
Bismarck Highschool
Associates in Business and Sports Management -
Minnesota State Community and Technical College
Hobbies and Interests
I have a profound passion for sports that extends beyond mere recreation, shaping my values and approach to life. My dedication to sports spans to when I was a young kid during which I’ve actively participated in various athletic endeavors. I continue to strive towards understanding the life lessons sports can give and being able to implement them in my everyday life and future career.
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