Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Yvette S. Hale

Denver

Summary

Dynamic professional with extensive experience in fleet operations at the Colorado Department of Personnel & Administration. Proven expertise in preventive maintenance and invoice management, coupled with strong analytical thinking and conflict resolution skills. Successfully enhanced vehicle readiness and compliance, ensuring efficient operations and exceptional service delivery.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Technician III / Fleet Operations Assistant

Colorado Department of Personnel & Administration – Central Services Motor Pool
Denver
09.2023 - Current
  • Manage daily operations for a centralized government motor pool, ensuring vehicles are safe, fueled, maintained, and ready for dispatch.
  • Evaluate vehicle condition and mileage to recommend timely maintenance, repairs, replacements, and EV support.
  • Review and process fleet maintenance and collision invoices for accuracy and compliance.
  • Scheduled and processed vehicle reservations, monitoring utilization to maximize cost efficiency.
  • Perform data entry and analysis of billing records, fleet usage, and maintenance reports.
  • Process collision and subrogation cases, coordinating documentation, repairs, and recovery.
  • Provided customer service support by troubleshooting vehicle issues and coordinating prompt roadside assistance.
  • Ensure emissions testing and fleet inspection compliance.
  • Monitor fuel systems, collect pump data, and perform monthly billing while maintaining OPS certifications.

Program Specialist

City of Aurora – Water Conservation Department
Aurora
04.2023 - 09.2023
  • Executed field inspections to identify and address water management violations, ensuring compliance with regulations.
  • Instructed residents on Aurora Water Management Plan and irrigation best practices, promoting sustainable water usage.
  • Issued warnings and violations to enforce compliance with water regulations.
  • Utilized GIS mapping systems to locate water meters and backflows.
  • Responded to Accela service requests within one business day.
  • Interacted with residents, HOAs, and property managers through phone, email, and mail to resolve inquiries and provide support.
  • Prepared reports and updates for supervisory review.

Seasonal Tax Preparer I

DAC Tax DBA Jackson Hewitt
Denver
12.2022 - 04.2023
  • Prepared and e-filed simple to complex federal tax returns.
  • Prepared individual and business tax returns accurately, ensuring compliance and maximizing potential refunds.
  • Applied tax credits and deductions to maximize client benefits.
  • Reviewed financial documents to identify tax liabilities and provided tailored advice to clients.
  • Assisted clients in setting up IRS payment plans and direct debit options to facilitate timely compliance.
  • Assisted clients in understanding tax obligations and deductions available.
  • Utilized professional tax software and current tax law resources.

Returns / Refund Processor (Remote)

J. Kent Staffing @ The Pro’s Closet
05.2022 - 08.2022
  • Processed customer returns and refunds through Shopify and NetSuite.
  • Verified refund accuracy and issued credit memos, store credits, and gift cards to ensure customer satisfaction.
  • Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
  • Investigated and resolved discrepancies in billing records to maintain accuracy and trust.
  • Processed customer invoices and maintained accurate billing records.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Assisted in month-end closing procedures and prepared related documentation.

Rural Carrier Associate

United States Postal Service
Denver
08.2021 - 02.2022
  • Delivered mail efficiently across designated rural routes.
  • Drove vehicle and delivered mail to rural locations.
  • Sorted, cased, and delivered mail on assigned routes.
  • Handled accountable mail, payments, and postal transactions.
  • Maintained accurate route records, ensuring mail security and accountability.
  • Sorted and organized mail for timely distribution.
  • Operated postal vehicles safely, ensuring compliance with all traffic regulations.
  • Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.

Security Professional

Allied Universal
Denver
09.2019 - 06.2021
  • Conducted patrols and responded to incidents, ensuring swift resolution of emergencies.
  • Monitored premises and CCTV systems to maintain safety and security.
  • Enforced parking regulations, issuing citations to uphold compliance.

Licensed Bail Bond Agent / Casualty Producer / Officer of the Court

Free Me Bail Bonds
Aurora
05.2013 - 01.2019
  • Qualified co-signers and processed bail insurance contracts.
  • Coordinated with courts, law enforcement, and investigation agencies.
  • Collaborated with law enforcement agencies for timely processing of bail requests.
  • Monitored defendants and conducted fugitive recovery.
  • Tracked and detained suspects who failed to appear in court, ensuring proper authorities were notified.
  • Monitored the activities of defendants released on bond to ensure compliance with court orders.
  • Prepared and processed bail documents in compliance with legal regulations.
  • Built rapport with clients to effectively gather financial and personal information for bail processing.
  • Informed clients on bail procedures, rights, and obligations to facilitate understanding of the process.
  • Communicated regularly with clients via phone calls or emails regarding their case status updates.
  • Drafted letters, contracts, affidavits, and other legal documents related to bail bonds.
  • Researched current trends in the industry in order to stay informed about changes in regulations or policies affecting bail bonding agents.

Education Consultant

Education Sales Management
Aurora
06.2010 - 10.2013
  • Qualified applicants and scheduled admissions appointments to facilitate enrollment.
  • Managed inbound calls and online inquiries to guide prospective students through admissions process.
  • Updated CRM systems and tracked student progress to enhance advising effectiveness.

Collection Specialist

First Revenue Assurance
Denver
09.2008 - 05.2009
  • Managed customer accounts to ensure timely collection of outstanding payments.
  • Collected delinquent wireless accounts and established payment plans to facilitate recovery of outstanding debts.
  • Assisted customers facing financial hardship by offering tailored payment plans and solutions to maintain account integrity.
  • Processed payments and assisted consumers with credit resolution to improve account status and customer satisfaction.
  • Processed payments over phone and set up recurring drafts.

Collection Specialist

Bay Area Credit Services
Englewood
10.2006 - 07.2008
  • Managed collections for delinquent accounts, ensuring timely follow-up and communication.
  • Negotiated payment arrangements with customers to resolve outstanding debts.
  • Managed delinquent consumer accounts, ensuring accurate credit reporting.
  • Utilized collection software to track account status and document interactions.
  • Conducted data entry and account analysis to maintain organized records.

Market Research Assistant

Innovative Survey Research
Denver
08.2005 - 08.2006
  • Conducted qualitative and quantitative research for diverse client projects.
  • Assisted in designing surveys and questionnaires for effective data collection.
  • Analyzed market trends and consumer behavior to support strategic recommendations.
  • Conducted nationwide public opinion surveys, capturing and analyzing responses to inform strategic decision-making.
  • Assisted with daily administrative tasks, contributing to efficient office operations and supporting team objectives.

Education

Associate of Applied Science (AAS) - Accounting

Front Range Community College
Westminster, CO
05-2024

Bookkeeping Certificate -

Front Range Community College
Westminster, CO
01-2022

Skills

  • Fleet operations
  • Fleet & Asset Management
  • Preventive Maintenance
  • Accident claims handling
  • Invoice management
  • Tax preparation
  • Accounting and Bookkeeping
  • Microsoft Office
  • NetSuite & Shopify
  • Analytical thinking
  • Conflict resolution
  • Client engagement

Certification

Colorado Notary Public

References

Available upon request

Timeline

Technician III / Fleet Operations Assistant

Colorado Department of Personnel & Administration – Central Services Motor Pool
09.2023 - Current

Program Specialist

City of Aurora – Water Conservation Department
04.2023 - 09.2023

Seasonal Tax Preparer I

DAC Tax DBA Jackson Hewitt
12.2022 - 04.2023

Returns / Refund Processor (Remote)

J. Kent Staffing @ The Pro’s Closet
05.2022 - 08.2022

Rural Carrier Associate

United States Postal Service
08.2021 - 02.2022

Security Professional

Allied Universal
09.2019 - 06.2021

Licensed Bail Bond Agent / Casualty Producer / Officer of the Court

Free Me Bail Bonds
05.2013 - 01.2019

Education Consultant

Education Sales Management
06.2010 - 10.2013

Collection Specialist

First Revenue Assurance
09.2008 - 05.2009

Collection Specialist

Bay Area Credit Services
10.2006 - 07.2008

Market Research Assistant

Innovative Survey Research
08.2005 - 08.2006

Associate of Applied Science (AAS) - Accounting

Front Range Community College

Bookkeeping Certificate -

Front Range Community College
Yvette S. Hale