Yuliana Andrea Vergara Salgado
Sabaneta,ANT
Summary
Bilingual administrative professional with a strong background in customer support, digital coordination, and remote operations. Proven ability to enhance satisfaction, streamline workflows, and support high-performing teams. Skilled in organizing schedules, managing communications, and producing insightful reports. With experience in fast-paced environments, I combine strategic thinking, adaptability, and attention to detail to deliver reliable support. Currently focused on applying my experience to dynamic industries—bringing human-centered efficiency and problem-solving to every project.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CEO
Btodrop.co
09.2022 - 08.2023
- Achieved company growth by implementing strategic plans and streamlining operations.
- Increased customer satisfaction and loyalty by introducing a customer-centric service model.
- Achieved significant year-over-year revenue growth through strategic product diversification and market analysis.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Customer Service Representative
Rhythm Energy
04.2023 - 07.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive customer feedback.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided training and mentoring to new employees, contributing to their successful integration into the team.
- Kept detailed records of customer interactions, contributing to a comprehensive database for future reference.
Customer Service Representative
Sitel
09.2022 - 11.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the company.
- Consistently exceeded performance metrics and earned recognition as a top performer within the team.
- Increased customer satisfaction by quickly addressing concerns and providing accurate information.
Receptionist
Servicompresores Del Norte
02.2022 - 07.2022
- Confirmed appointments, communicated with clients, and updated customer records.
- Handled cash transactions and accurately maintained sales and payment records.
- Streamlined front-desk operations for greater efficiency by effectively managing phone calls, emails, and walk-in customers.
- Demonstrated strong multitasking skills, managing numerous tasks simultaneously under tight deadlines.
Customer Service Representative
Concentrix
11.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests regarding company products, services, and information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Agent
Papelería Ice
09.2021 - 11.2021
- Increased sales by consistently engaging with customers and effectively addressing their needs.
- Exceeded monthly goals by diligently following up with leads and closing deals promptly.
- Informing customers about promotions to increase productivity and sales volume.
- Build relationships with customers and the community to promote long-term business growth.
Secretary
Centro de servicio Makita
03.2021 - 04.2021
- Maintained daily reporting documents, notes, and invoices.
- Scheduled appointments and made follow-up calls to clients.
- Entered data into the system and updated client contacts with information to keep records current.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Education
Bachelor -
Centro Educativo Sagrada Familia De Nazaret
Bogota, Colombia11-2020
Marketing And Sales
Inesco
Medellin, Colombia11-2022
English
Academia De Idiomas Smart
Medellin, Colombia11-2022
Cybersecurity
Coursera
Medellin, Colombia12-2027
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Certification
- Connect and Protect Certificate: Network Security, Coursera - June 20, 2025
- Security Certificate: Security Risk Management, Coursera - May 22, 2025
- Cybersecurity Fundamentals Certificate, Coursera - May 6, 2025
- Effective Problem Solving and Decision Making Certificate, Coursera - May 6, 2025
- EF Set Certification, B2 Upper Intermediate
LENGUAGES
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Rhythm Energy
04.2023 - 07.2023
CEO
Btodrop.co
09.2022 - 08.2023
Customer Service Representative
Sitel
09.2022 - 11.2022
Receptionist
Servicompresores Del Norte
02.2022 - 07.2022
Customer Service Representative
Concentrix
11.2021 - 02.2022
Sales Agent
Papelería Ice
09.2021 - 11.2021
Secretary
Centro de servicio Makita
03.2021 - 04.2021
Bachelor -
Centro Educativo Sagrada Familia De Nazaret
Marketing And Sales
Inesco
English
Academia De Idiomas Smart
Cybersecurity
Coursera
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