Summary
Overview
Work History
Education
Skills
Certification
LENGUAGES
Timeline
Generic
Yuliana Andrea  Vergara Salgado

Yuliana Andrea Vergara Salgado

Sabaneta,ANT

Summary

Bilingual administrative professional with a strong background in customer support, digital coordination, and remote operations. Proven ability to enhance satisfaction, streamline workflows, and support high-performing teams. Skilled in organizing schedules, managing communications, and producing insightful reports. With experience in fast-paced environments, I combine strategic thinking, adaptability, and attention to detail to deliver reliable support. Currently focused on applying my experience to dynamic industries—bringing human-centered efficiency and problem-solving to every project.


Overview

2
2
years of professional experience
1
1
Certification

Work History

CEO

Btodrop.co
09.2022 - 08.2023
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Increased customer satisfaction and loyalty by introducing a customer-centric service model.
  • Achieved significant year-over-year revenue growth through strategic product diversification and market analysis.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.

Customer Service Representative

Rhythm Energy
04.2023 - 07.2023
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive customer feedback.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided training and mentoring to new employees, contributing to their successful integration into the team.
  • Kept detailed records of customer interactions, contributing to a comprehensive database for future reference.

Customer Service Representative

Sitel
09.2022 - 11.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the company.
  • Consistently exceeded performance metrics and earned recognition as a top performer within the team.
  • Increased customer satisfaction by quickly addressing concerns and providing accurate information.

Receptionist

Servicompresores Del Norte
02.2022 - 07.2022
  • Confirmed appointments, communicated with clients, and updated customer records.
  • Handled cash transactions and accurately maintained sales and payment records.
  • Streamlined front-desk operations for greater efficiency by effectively managing phone calls, emails, and walk-in customers.
  • Demonstrated strong multitasking skills, managing numerous tasks simultaneously under tight deadlines.

Customer Service Representative

Concentrix
11.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests regarding company products, services, and information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sales Agent

Papelería Ice
09.2021 - 11.2021
  • Increased sales by consistently engaging with customers and effectively addressing their needs.
  • Exceeded monthly goals by diligently following up with leads and closing deals promptly.
  • Informing customers about promotions to increase productivity and sales volume.
  • Build relationships with customers and the community to promote long-term business growth.

Secretary

Centro de servicio Makita
03.2021 - 04.2021
  • Maintained daily reporting documents, notes, and invoices.
  • Scheduled appointments and made follow-up calls to clients.
  • Entered data into the system and updated client contacts with information to keep records current.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Education

Bachelor -

Centro Educativo Sagrada Familia De Nazaret
Bogota, Colombia
11-2020

Marketing And Sales

Inesco
Medellin, Colombia
11-2022

English

Academia De Idiomas Smart
Medellin, Colombia
11-2022

Cybersecurity

Coursera
Medellin, Colombia
12-2027

Skills

  • Effective decision making
  • Operational excellence
  • Customer focus
  • Strategic visioning

Certification

  • Connect and Protect Certificate: Network Security, Coursera - June 20, 2025
  • Security Certificate: Security Risk Management, Coursera - May 22, 2025
  • Cybersecurity Fundamentals Certificate, Coursera - May 6, 2025
  • Effective Problem Solving and Decision Making Certificate, Coursera - May 6, 2025
  • EF Set Certification, B2 Upper Intermediate

LENGUAGES

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Rhythm Energy
04.2023 - 07.2023

CEO

Btodrop.co
09.2022 - 08.2023

Customer Service Representative

Sitel
09.2022 - 11.2022

Receptionist

Servicompresores Del Norte
02.2022 - 07.2022

Customer Service Representative

Concentrix
11.2021 - 02.2022

Sales Agent

Papelería Ice
09.2021 - 11.2021

Secretary

Centro de servicio Makita
03.2021 - 04.2021

Bachelor -

Centro Educativo Sagrada Familia De Nazaret

Marketing And Sales

Inesco

English

Academia De Idiomas Smart

Cybersecurity

Coursera
Yuliana Andrea Vergara Salgado